New Look on the rocks

Man of Honour
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My town it is like coffee shop, empty, bank, empty, coffee shop, empty, tattoo/saloon place, empty, repeat with a few weird and wonderful services or legacy specialist shops that seem to be struggling to survive.

I've noticed though last couple of years the high street seems busier in terms of number of people than ever for some reason but they don't seem to be shopping - the cafes and restaurants are rammed but the retail shops are relatively quiet.

Debenhams seem to be still strolling along not sure how as they'd have been high up on my list - a lot of their stores seem to have disappeared around me but they still have presence in prime shopping areas.

I think M&S can survive on the high street long term but they need to stay abreast of changing trends and/or in some way hang onto their core market and look at bringing some of the smaller names inside their fold so as to increase footfall and optimise their rent exposure where they don't own stores. Unlike some I don't think M&S should be focusing too much on moving to a retail park presence (that would mean refocusing significantly onto an already contested customer base) - that isn't what their legacy customer base, which has kept them propped up, wants but they face a challenge there in that those legacy customers are a dying breed and not necessarily being replaced from subsequent generations. (Though having some retail park presence would be a strength).

EDIT: I think Debenhams and M&S have very long leases on their stores which has helped.
 
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Soldato
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It’s sad to see the state of some towns lately. You go down most high streets and it’s coffee shop, pound shop, cafe, b&m, Home & bargain, charity shop rinse and repeat. Street by me has 2 big Costa’s on the same road within a 2 minute walking distance of each other :eek:
Within the next 5-10 years I bet big chains like Debenhams, Next and most M&S stores will be gone having heard from various people who have worked for them for years

The decline of town centres can be put down to large out of town or in town malls replacing one or several streets of shops, poor transport links and awful parking charges and latterly people shopping largely from their PC. I personally rarely shop except for food, occasionally for clothing etc.
 
Soldato
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The decline of town centres can be put down to large out of town or in town malls replacing one or several streets of shops, poor transport links and awful parking charges and latterly people shopping largely from their PC. I personally rarely shop except for food, occasionally for clothing etc.
Yes I totally agree. Where I live used to have numerous free/cheap parking locations all within walking distance of the city centre but now since they built a newer shopping section they have built a big multi story to go with it and removed the other parking options. I met a friend the other day to get something to eat and have a quick drink and it cost me £10 to park for a few hours :eek: it’s ridiculous.
Same with all these cowboy private parking firms that ticket you at any given chance.
I still find online shopping for things like clothes pointless though. My friend worked for a large clothing company and the drop in custom of the once busy store over the last year has forced it to close. All down to women ordering the clothes online. But what is ridiculous about this method is that they order online but then go to the store to pick them up then take them home and find they don’t fit properly so they then have to go back to store to get a refund! They might aswell have just gone to and from the store to buy them in the first place. Now it’s closed because it’s not taking money from them buying online so they will all now have to pay a £3.99 delivery fee and wait in all day for it to get delivered now which is a worse option than just going into the store imo
 
Soldato
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Well the Daily Fail (sorry, only read it because SWMBO buys it, honest... :) ) had articles this morning re John Lewis and Waitrose looking to make cost cuts. Waitrose I could probably live without - though I do like their strawberry jam - but JL is the only sane alternative to Currys.

Swindon is full of empty shopping units both in the town centre and outlying precincts. Even Oxfam gave up on the town closing both their bookshop (which was quite useful) and their tatty old tat shop. Situation so bad the council have resorted to putting false fronts on some of the empty shops to generate the illusion there is actually a business operating there.

My money might be on Sainsburys going next. They can't compete on price with Tesco and Asda and (like Waitrose) we tend to use them for certain items where the particular quality is important. Our local supermarket has over 25% of the floor space given over to clothing which you rarely see people buy. They recently condensed the hardware and entertainment section to fit an Argos outlet in the store. Problem is, pointless using it as most of the stock has to come from the main branch and takes a day or two to arrive. Might as well just drive the three miles over there and pick up straight away. Rarely more than two or three checkouts and SWMBO reported the ladies toilet a disgrace - no hot water, soap or towels at a location where people are going into a shop selling foodstuff. Quite often on half lighting (and the only thing worse than strip lighting is dim strip lighting).
 
Man of Honour
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Don't think Sainsburys will be next - still making a profit and growing sales though very challenging conditions - they do have a forward plan and debt is in control. Certainly they can't afford to be complacent.

Asda is taking a bit of a battering but has the bigger Walmart muscle to push through so will probably be OK for awhile.

Not sure on Tesco their numbers seem to be hiding bigger issues IMO.
 
Man of Honour
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Things not looking good for John Lewis.. Profits down 77% .. Whilst I'm sure they'll weather the storm, i'm puzzled as to why they opened so many new department stores with so many overheads and competition elsewhere. People who shop at John Lewis will shop at John Lewis regardless.. They didn't need a store in Chelmsford for example.
 
Associate
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I work in retail management and I can tell you the climate is very tough currently, all I can really say many big retailers are or need to under go changes to keep up with the new customer mind set and ensuring they keep spending
 
Man of Honour
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Things not looking good for John Lewis.. Profits down 77% .. Whilst I'm sure they'll weather the storm, i'm puzzled as to why they opened so many new department stores with so many overheads and competition elsewhere. People who shop at John Lewis will shop at John Lewis regardless.. They didn't need a store in Chelmsford for example.

Maybe most people in Chelmsford have a different opinion heh who knows.

I do wonder about John Lewis though - they might appeal to a certain type of customer but they seem to be losing their appeal to the masses.
 
Man of Honour
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I work in retail management and I can tell you the climate is very tough currently, all I can really say many big retailers are or need to under go changes to keep up with the new customer mind set and ensuring they keep spending

I'm not into retail but surely spending isn't the problem.. It's where they spend it i.e. Internet or on the high st. How do you tempt people away from the internet? It's difficult competition when peoples can shop without the worry and inconvenience of travelling, parking, availability and knowingly getting a comparable price. How are high street shops ever going to compete with that?

Maybe most people in Chelmsford have a different opinion heh who knows.

I do wonder about John Lewis though - they might appeal to a certain type of customer but they seem to be losing their appeal to the masses.

Precisely my point.. We've been in their twice since i opened, and same can be said for most people I know.
 
Caporegime
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I'm not into retail but surely spending isn't the problem.. It's where they spend it i.e. Internet or on the high st. How do you tempt people away from the internet? It's difficult competition when peoples can shop without the worry and inconvenience of travelling, parking, availability and knowingly getting a comparable price. How are high street shops ever going to compete with that?

They adapt, or they die :D
 
Associate
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I'm not into retail but surely spending isn't the problem.. It's where they spend it i.e. Internet or on the high st. How do you tempt people away from the internet? It's difficult competition when peoples can shop without the worry and inconvenience of travelling, parking, availability and knowingly getting a comparable price. How are high street shops ever going to compete with that?



Precisely my point.. We've been in their twice since i opened, and same can be said for most people I know.
There will always be the need to shops. However, the high street can’t compete with online but they are two different customers with different needs
 
Man of Honour
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I'm not into retail but surely spending isn't the problem.. It's where they spend it i.e. Internet or on the high st. How do you tempt people away from the internet? It's difficult competition when peoples can shop without the worry and inconvenience of travelling, parking, availability and knowingly getting a comparable price. How are high street shops ever going to compete with that?

Many retailers really need to be putting a lot of money into growing the business on an ongoing basis to survive - there isn't a lot of room for sitting back - it does have to be money well spent though this might include things like acquiring other businesses or investing in non-traditional areas that might be very different to how they'd have done things traditionally, etc.

Argos for instance if they'd just kept carrying on like the company was as of say 1996 would be a footnote in history by now.

I thought this.. Have you seen WH Smith shares?

It does amaze me sometimes they are still going but I guess they picked up some customers from Woolworths going under and they seem to be one of the few places in town that is busy other than the coffee shops.
 
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Soldato
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Tbh I'm not sure how WH Smith is still going. They sell magazines, dvds... and stationary... what else...

They're more than just a retailer ... back when I was a lad and worked in the local paper shop WH Smith News distributed the newspapers, magazines etc across the country to probably just about every shop that wasn't a Supermarket.
 
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