Plusnet Discussion Thread

No its really bad its only been the past few days. :(

Test now

Ping 31ms
Down 0.44 Yipee am on dial up again! :rolleyes:
Up 0.40 WTF!!!

No screw that £40 quid a month they getting a call tomorrow! :mad:
 
itchy said:
Loaded am on gateway pcl-bng01, how you change it ?
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You log out and then log back in again - you can check your gateway has changed by looking at the web page I provided or by doing a traceroute.

If you have a separate router and modem you can just turn the router on and off to log out/in, if you have a combined router modem you will have to turn the whole thing on and off.
 
Tried that the other day, also done a reset with pin in hole! Didn't work they getting a call tomorrow as its been a few days now.

New test just now

Ping 23ms
Down 3.81
Up 6.16 :mad:
 
itchy said:
No its really slow and nothing I do speeds it up.

Test now

ping 28ms
down 0.47 mbps
up 0.30 mbps.

Its like windows 98 all over again! :p
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This could actually be BT's issue. I had the same problem until BT added extra backhaul capacity on the VLAN's from my exhange. It was nothing to do with plusnet and i would have had the same problem with any other provider as all of them go through BT's equipment. It lasted for 3 or so weeks until it was fixed and plusnet give me a free month.
 
MissChief said:
Check on the Router what it ACTUALLY is, not what a speedtest gives you or what it should be!?
Click to expand...

If it's the plusnet supplied router, it doesn't give ANY information about connection speeds.

Only the modem provides that information and you can only get that if it's a huawei modem that uses modded firmware that allows access to that information.

Any speeds that slow should be reported to plusnet for investigation since if they're on the 80/20 package and getting top speeds it is well below their threshold before it's considered a fault.

I have, however been having intermittent speed issues but it's always on wireless and I know it's the plusnet supplied router that's causing it since attempting to access the router was painfully slow at the time the fault was ongoing which means that once money is available I'll be replacing it with something that is miles better which will either be just a router or an all in one depending on if I can get one that supports g.inp that is cheap enough.
 
My TBB graph is a joke, plusnet can't find anything at fault :/

DKiRXhu.png
 
Ayahuasca said:
My TBB graph is a joke, plusnet can't find anything at fault :/

DKiRXhu.png
Click to expand...

I was gonna choose plusnet for my first fttc connection but decided to go with virgin media, obv il run a TBB graph for first few weeks to see how it goes. If obviously it's nod good with virgin as some areas vary what would be the up to 80mbs service you would choose?
 
Danny091 said:
This could actually be BT's issue. I had the same problem until BT added extra backhaul capacity on the VLAN's from my exhange. It was nothing to do with plusnet and i would have had the same problem with any other provider as all of them go through BT's equipment. It lasted for 3 or so weeks until it was fixed and plusnet give me a free month.
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It is a BT issue, they upgrading lines and exchanges apparently.

I will give them a few days if its not sorted I want a months refund! ;)
 
Ayahuasca said:
I thought the likes of Sky used their own equipment now? I was speaking to an openreach engineer on Friday and he told me that.
Click to expand...

Terrier_Jimlad said:
Only back in the Exchange, the rest is just GEA and irrelevant of provider. I think he was referring to Openreach rather than BT specifically as an ISP
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Yes sorry but BT I ment BT Openreach. Fibre is different to ADSL where they do LLU services and have their own equipment. I think pretty much every company uses BT's back haul for Fibre (Although i could be wrong about sky but i think they only use LLU for adsl). But this means when you start with this problem it will happen with who ever you change provider too until BT update the bandwidth the exchange has going onto the main network. That was the problem i had. My connection was perfect 2am - 3pm when no one else was hardly using broadband however after 3pm it would drop too <1mbps even though my modem was still synced at 80/20. Eventually they found a congested VLAN at the exhange and petitioned BT (Openreach) to upgrade it. After all for fibre pretty much ALL company's are just reselling openreaches product... Even BT (retail) :)

itchy said:
It is a BT issue, they upgrading lines and exchanges apparently.

I will give them a few days if its not sorted I want a months refund! ;)
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Hope it gets sorted soon for you, i hated it when i had the issue but i will admit since it has been fixed i have not had an issue with plusnet, after finding out it was Openreachs problem and plusnet refunded me a month i felt they dealt with it fairly.
 
What's the installation process like if you've already got BT Infinity, didn't specify I wanted a plusnet provided router so will they send anyone around? Already have the BT modem in place and my own router?
 
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