Plusnet Discussion Thread

OracIe · 26 Jun 2015 at 18:50

My downloads were so high because I was building two new PC's for myself, updating, installing bits and decided to re-download my entire steam, origin and Arc libraries.

Kona786 - BEAST!!!!

StevieP · 27 Jun 2015 at 10:13

Signed up to the 76MB service last night (well it estimates I'll get 72MB!

) - install set for the 20th July as annoyingly I'm away for a week from the first available install date!

Does anyone know why Plusnet actually need an engineer to visit to get the service up and running? (a mate of mine had Sky fibre and he says they simply switched him on rather than actually having an engineer visit!?!?!)

kayomani · 27 Jun 2015 at 10:23

They will install a new faceplate on your master socket and do the appropriate wiring in the cab. Perhaps he was on fiber previously?

Itchytrigg · 27 Jun 2015 at 10:48

StevieP said:
My cabinet has finally been fibre-enabled and from having a brief look around, Plusnet appear to be the cheapest by a distance!

£10.00 per month for 6 months then £19.99 for the remainder of the 18 month contract

£15.95 line rental (can reduce to £12.99 by paying up front for 12 months but you lose the inclusive evening and weekend calls)

£89.25 Topcashback (£10 on Quidco - shame on you! )

This is loads cheaper than BT and I can't even get a quote off Sky without ringing them as it's the 76MB speed I'm after!?!?

Where is the catch??

The only one I've seen that's even comparable is with someone called "SSE" (who I've never even heard of!!)

Thank you sir, fibre has just became active in my area so was searching and this is by far the best deal I've spotted, didn't think to check the cash back sites till I saw your post. All set for a 10th July install coming away from SKY.

StevieP · 27 Jun 2015 at 17:19

Itchytrigg said:
Thank you sir, fibre has just became active in my area so was searching and this is by far the best deal I've spotted, didn't think to check the cash back sites till I saw your post. All set for a 10th July install coming away from SKY.

You are very welcome - anything that keeps money out of Sky's greedy clutches gives me a warm feeling inside!

demonix · 27 Jun 2015 at 18:02

StevieP said:
Does anyone know why Plusnet actually need an engineer to visit to get the service up and running? (a mate of mine had Sky fibre and he says they simply switched him on rather than actually having an engineer visit!?!?!)

That is because plusnet don't provide an all in one router which includes ADSL and VDSL modems which is what your mate would have gotten (along with the necessary microfilter which is another reason why an engineer isn't required to attend since the faceplate that is fitted includes the required filtering), so an engineer is required to upgrade the master socket faceplate and leave a VDSL modem that you connect into the provided router (if you decided to take the plusnet provided router).

Itchytrigg · 28 Jun 2015 at 10:25

How's the router supplied fair? Any recommendations? I found the one from Sky quite bad for WiFi with any more than 3-4 devices causing speed issues.

StevieP · 29 Jun 2015 at 15:20

Does anyone know what sort of speed homeplugs I will need to really get the best out of a new 72-76MB connection?

I've got some Devolo 200MB homeplugs and they work fine for my existing 14MB speed but I'm guessing that they could throttle a 76MB connection to my main PC upstairs??

bad_ass_neil · 29 Jun 2015 at 15:23

Can you try a transfer from one pc to another and see what you get?

philip2009 · 29 Jun 2015 at 15:41

Itchytrigg said:
How's the router supplied fair? Any recommendations? I found the one from Sky quite bad for WiFi with any more than 3-4 devices causing speed issues.

Can't give you an idea of performance but it's very basic as far as features go, AFAIK can't even set it up to respond to pings on the WAN interface(so no connection monitoring).

Itchytrigg · 29 Jun 2015 at 20:42

philip2009 said:
Can't give you an idea of performance but it's very basic as far as features go, AFAIK can't even set it up to respond to pings on the WAN interface(so no connection monitoring).

Many thanks, shall be researching what's out there. Don't think I've bought my own router for close to 8 years now.

philip2009 · 30 Jun 2015 at 06:45

Plusnet are raising prices from 2nd of September -

Prices changes - 2nd September 2015

New pricing will apply from 2nd September 2015 as set out below

*Line rental will increase from £15.95 per month or £15.99 per month to £16.99 per month
*Line Rental Saver will increase from £155.88 for 12 months to £185.88 for 12 months (for those customers signing up or renewing Line Rental Saver from 2nd September)
*Evening and Weekends will increase from £2.00 per month to £3.00 per month
*Anytime with and without 25% off international destinations will increase from £5.00 per month to £6.00 per month
*Anytime International 300 will increase from £7.00 per month to £7.50 per month
*Our call set up fee will increase from 15p to 16p per call
*Geographic calls to 01, 02 and 03 numbers will increase to 10p per minute and mobile calls to 13p per minute
*Postage & Packaging will increase from £5.99 to £6.99 (excluding YouView+ set top box at £7.99)
*Our early termination charges will change. How much depends on your package.
*Some of our call rates will change

http://www.plus.net/info2/legal/price_guide.html

So since that's phone and early termination charges I'm guessing that everybody will get notified and given a 30 day window to migrate elsewhere.

Brummies · 30 Jun 2015 at 10:02

Hmm.

Might take advantage of this and probably head back to BT, get a new hub and quidco on top.

Cheers for that, i'll wait for it to come through to me.

Ayahuasca · 30 Jun 2015 at 10:14

Will they still offer migration for people who've only just moved to them?

I've recently switched from BT Infinity and I've had more problems in 2 weeks than 2+ years with BT.

Packet loss, ping spikes making gaming impossible some days.

I should have went with Sky.

DHR · 1 Jul 2015 at 21:22

philip2009 said:
Plusnet are raising prices from 2nd of September -

So since that's phone and early termination charges I'm guessing that everybody will get notified and given a 30 day window to migrate elsewhere.

I presume this only impacts people when their contracts expires?

Edit - Raised a ticket to find out.

KIA · 2 Jul 2015 at 13:28

DHR said:
I presume this only impacts people when their contracts expires?

Everyone.

philip2009 · 2 Jul 2015 at 13:50

Customer services have confirmed that the price rise notification e-mails will be sent over the next five weeks.

joelk2 · 2 Jul 2015 at 14:13

so then.

buying a property and looking at the different providers etc about.

was previously on BT and i must say the speed/unlimitedness was good but... when things go wrong you might aswell switch providers as their customer services is some of the worse ive experienced.

how are plusnet?

ideally i want cheap/fast and totally unlimited, plusnet on the surface seems to tick the boxes.

ChrisD. · 2 Jul 2015 at 15:15

Plusnet are good.

OracIe · 3 Jul 2015 at 11:17

S2KIP said:
Plusnet are good.

Yep, They cocked up my order which meant a delay for a few days when I was switching from Sky but the Fibre install went flawlessly and the service since has been good.