Plusnet Discussion Thread

~Mike~ · 4 Aug 2015 at 16:11

JasonM said:
What changes and events, i'm aware of price increase but what else.

Commala said:
Yes, do expand please.

Apart from the increases to phone charges and line rental; Changes to the Help Assistant/Ticket system, changes to the customer support hours, removing the High Speed Broadband icon in the Member centre, removal of the performance graphs.

ChrisD. · 5 Aug 2015 at 08:04

nichorob said:
Thanks for the quick response.

I've currently got a N66U for my Sky Fibre with the merlin firmware but find the wireless terrible. I assumed that something better would have come out by now? Also does Plusnet user MER or is it just plug and play? Budget of around £100?

The AC66 is better.

Also, you must be doing something wrong, as I have the RT-N66U and the wireless is great all around my house.

Clairvoyant · 5 Aug 2015 at 11:20

I have a N56U and the wireless is great.

Banzai_Joe · 5 Aug 2015 at 11:31

Hmmm.....i have 76mb. Never even realised it was capped, never mind traffic shaped.
Quite often i'll get wifi dropouts so i have to reboot the plusnet router.
Whenever i've suspected an issue, i've never, repeat NEVER managed to get through to their customer support in less than 20 mins.
Personally i think their cust service sucks, but i'm happy with the speed i get.

ChrisD. · 5 Aug 2015 at 11:39

When I was with Plusnet, I used the web portal contact thingy for support.

nichorob · 18 Aug 2015 at 15:43

Well today is switch day, woke up to find everything has seamlessly switched over (fibre/phone) and all is well. Getting 76mb/19mb which I presume is about the best I can hope for!

PiKe · 18 Aug 2015 at 16:30

Rang sales but weren't convinced with the answer they gave, can you migrate from ADSL with another provider to Fibre with Plusnet with no downtime?

PiKe · 18 Aug 2015 at 16:38

Also, when did they nerf the upload on the 40mbit package? :confused:

nichorob · 18 Aug 2015 at 16:46

PiKe said:
Rang sales but weren't convinced with the answer they gave, can you migrate from ADSL with another provider to Fibre with Plusnet with no downtime?

No, you will need an engineer visit.

PiKe · 18 Aug 2015 at 16:47

nichorob said:
No, you will need an engineer visit.

Do you need the MAC code from previous provider?

Glanza · 18 Aug 2015 at 16:57

PiKe said:
Do you need the MAC code from previous provider?

Yes, what they had to do with me was move me onto their adsl package then upgrade that to fibre so I had around 2 weeks on ADSL before another visit to install fibre.

Billy 2 Sips · 18 Aug 2015 at 19:30

PiKe said:
Do you need the MAC code from previous provider?

You no longer need a MAC key anymore.

Ofcom changed the regulations recently, you just need to inform the provider you wish to go with you'd like to switch to them, and they should handle everything.

The Chemist · 18 Aug 2015 at 19:57

Has anyone left plusnet due to the recent price increases? Thinking about it but not sure who to move to,

nichorob · 18 Aug 2015 at 22:35

Any experiences with Plusnet FTTC DLM? Was hitting 76/19 earlier but now I am on 17/17?

~Mike~ · 19 Aug 2015 at 06:50

nichorob said:
Any experiences with Plusnet FTTC DLM? Was hitting 76/19 earlier but now I am on 17/17?

Plusnet have no control of DLM, if your speed has dropped that much you need to raise a fault with PN.

nichorob · 19 Aug 2015 at 09:06

Right, this is hard work. Rung Plusnet and it seems my profile was set to an ADSL one hence the 19mb top out. This has been fixed and am now on 57/19. The estimater said 65mb and I was hitting higher when it was first switched on. Will DLM sort that out?

MissChief · 19 Aug 2015 at 10:59

It should, yes. Might take a couple of weeks though.

nichorob · 19 Aug 2015 at 11:18

Good news, thank you.

philip2009 · 19 Aug 2015 at 12:32

PiKe said:
Rang sales but weren't convinced with the answer they gave, can you migrate from ADSL with another provider to Fibre with Plusnet with no downtime?

That's what I did without a problem over two years ago. IIRC I went from ADSL24 (standard BT based ADSL connection) to Plusnet fibre - obviously got the standard engineer visit to fix a faceplate/visit cabinet etc on the day of the switchover.

Freddie1980 · 4 Sep 2015 at 18:14

Anyone else been having issues with google results lately? If use Firefoxs google search to look for say a new graphics card and the shopping results are all US when before they were UK. Strange, if i use google .co.uk it works fine but i thought the results ypu get were geographical to your ip address (I'm not using a vpn).