Plusnet Discussion Thread

How reliable is everyone finding Plusnet? Was doing some maths for every fibre package out there and Plusnet ended up looking the most tempting (it's £19.99/m for 76mb right? Just making sure I'm looking at the right price). Is the router worth replacing (I would imagine there would be about ~20 devices connecting to it all at once)? Any management on P2P traffic? Any other FUP I should be aware of? I will be connected to the Kemptown exchange if that helps.
 
I was meant to have Unlimited installed on the 4th but the engineer they sent out (as affable as he was) evidentaly didn't know what he was talking about. So I had to arrange, via plusnet support, for a BT engineer to come out the next day and fix what I was told was an unusable socket (which turned out to be fine). I was told by the Plusnet support agent I arranged the BT engineer visit with, that the installation date would be pushed back to the 7th... "Great service" I thought. It's a good job I called to confirm because apparently that either was a oad of rubbish or and empty promise. My appointment is actually the 18th! I wouldn't mind so much if it wasn't for the fact that I haven't been notified of this change (it's a good job there was someone home anyway or I would have wasted a day off work) and it also means we'll be without the internet for about a week, a problem that wouldn't have arisen if the appointment for the 7th was kept.

\rant


[UPDATE] I spoke to customer services and they were able to fast track my installation date. The engineer was here this afternoon (nice guy he was too, gave me a few spare RJ45 plugs) and everything is up and running but they put me on the wrong package (40 and 2). According to a forum I was reading, it's an issue with their automated ordering system. Another phone call and the issue should be sorted within 24hrs... it just sucks that I can't get anywhere near maximum speed. 41 and 6 on unlimited fibre is a bit pish.
 
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Out of interest what upload speeds are people getting when using the BT wholesale speed test? How does it compare to speedtest.net results? Interested in upload speed only.
 
Orcvader said:
How reliable is everyone finding Plusnet? Was doing some maths for every fibre package out there and Plusnet ended up looking the most tempting (it's £19.99/m for 76mb right? Just making sure I'm looking at the right price). Is the router worth replacing (I would imagine there would be about ~20 devices connecting to it all at once)? Any management on P2P traffic? Any other FUP I should be aware of? I will be connected to the Kemptown exchange if that helps.
Click to expand...

Rock solid for me, very happy.
 
AzZ said:
Out of interest what upload speeds are people getting when using the BT wholesale speed test? How does it compare to speedtest.net results? Interested in upload speed only.
Click to expand...

BT Wholesale
UL = 6.41 :confused:

Speedtest
UL = 14.36

TBB
UL = 12.36

Well mines weird BTW upload is like half of the other two
 
Still waiting till fri morning before my connection goes live with plusnet fibre...already been a week and half since i ordered so its a bit of a long wait.

Cant wait as im meant to be getting 76mbps down and 20mbps up...will be interesting to see if i get anywhere close to that..as my current adsl connection has me at 19mbps down and 1.5mbps up. I know im not far from the exchange in my area, in fact its less than a 5 min walk to the exchange but havent been able to track down the cabinet on my street yet.
 
I just signed up for fibre unlimited. I picked the earliest installation date which was the 2nd of july but that will mean I will not have internet for 2 whole weeks :(.
 
I'd say it takes at least 10 working days to place the order and process it with the supplier and book an engineer appointment, sorry about that. If you are already with a provider and migrating to us usually you would stay with your supplier until midnight on your activation date.
 
Had the run-around from Virgin recently and although things are great in the daytime, I'm getting shafted in the evenings from them and for £40 a month too! I'm now considering my options and these chaps at half the price I'm paying look good on paper from the few comments I've read in here.

Everything is fine in regards to my master socket, running the extender cable to where I'd want the router and indeed getting fibre in here in the first place, but I'm wondering about their router and specifically the wireless side of it. Is it fairly powerful and okay in general or something that should be replaced from the off? To be fair, I doubt it could be worse than Virgin's Superhub but I'm all ears...
 
Has anyone been able to get a discount due to not getting anywhere near full speed? I'm on unlimited fibre but the maximum my line can deliver is 41 and 6. But, I'm pretty sure I'd exceed 40Gb monthly usage.
 
The price you pay is essentially for the package itself and the cost of the line itself as we cannot guarantee line speed, we always offer you the fastest speed availiable on your line. However we are always offering new deals at the moment it's 6 month half price.
 
horrorxpunk said:
The price you pay is essentially for the package itself and the cost of the line itself as we cannot guarantee line speed, we always offer you the fastest speed availiable on your line. However we are always offering new deals at the moment it's 6 month half price.
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I understand that I'm paying for the package and not the speed, it's just a shame that there isn't a version of the 40Mb package without the download limit.
 
I agree with you totally, hopefully the next time we review our packages it's likely there will be an increase in the total usage for the Fibre Essentials package however it's unlikely to be unlimited. But I think that is what the case may be :-)
 
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How are people finding the speeds with Plusnet?

I'm in the last quarter of my BT infinity contract and I have had enough of their poor service speeds so I won't be renewing my contract with them.
 
Locky said:
How are people finding the speeds with Plusnet?

I'm in the last quarter of my BT infinity contract and I have had enough of their poor service speeds so I won't be renewing my contract with them.
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Only had mine a month, but so far my speeds have been fairly consistent. I have had interleaving auto applied which dropped it very slightly.
 
Finally after almost 3 weeks of waiting, i should my fibre up and running tommorrow. Got an engineer coming around between 8am-1pm to fit the fibre modem.

Looking forward to getting it, just hoping i get good speeds...meant to be getting 76mb down and 20mb up.

Got the plusnet router, the technicolour or whatever its called but wont be using that as i have the Asus RT N66U router that ill be using instead.
 
kmax86 said:
BT Wholesale
UL = 6.41 :confused:

Speedtest
UL = 14.36

TBB
UL = 12.36

Well mines weird BTW upload is like half of the other two
Click to expand...

the_jetsetwilly said:
upload only
Bt wholesale 14.49
speedtest.net 16.97
Click to expand...

Thanks for that. Well for me the upload speed is always much lower for me on the BTW speed test. Just did it now and got an upload of around 12mb but on speedtest and TBB I get around 17mb. The download however is always pretty much the same on all speed tests.

Which result should I be looking at?

Sync speed is:

Down: 79987
Up: 19832
 
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