Plusnet Discussion Thread

Uther · 23 Dec 2014 at 20:32

Should be fine, I can stream movies on two TV's and my son can game online no problem with our 'up to 38' connection.

rossk26 · 23 Dec 2014 at 21:52

hmm, so I need to get onto plusnet as to why I couldn't stream a movie and game?

ron3003 · 24 Dec 2014 at 12:45

Try it wired as it's more than likely the homeplugs that's the problem.

rossk26 · 24 Dec 2014 at 14:16

ron3003 said:
Try it wired as it's more than likely the homeplugs that's the problem.

But on my PC the connection was brilliant using homeplugs. It was on the android box which is wired to the router directly that suffered.

Danny091 · 30 Dec 2014 at 10:52

Starting to get disapointed with plusnet now, they said my VLAN over utalisation would be resolved by yesterday however yesterday night rolls around and my 70+mbps connection had this

its difficult to get a proper reply out of them and in the mean time my "fibre" broadband struggles to stream netflix

Danny091 · 31 Dec 2014 at 12:21

Sorry to double post but does anyone know where i stand or what i can do to "light a fire under their bum" as its starting to get rediclous. My ticket has been open since the 13th december and i just keep getting replies now about how my line has been synced for 11 days and is synced at a good speed. Where this is not even the issue.

It seems plusnet staff do not even read the conversation on the tickets.

ChrisD. · 31 Dec 2014 at 12:26

I've previously found putting in a complaint to BT Openreach tends to get things moving quickly.

Danny091 · 31 Dec 2014 at 13:10

S2KIP said:
I've previously found putting in a complaint to BT Openreach tends to get things moving quickly.

Hi thanks, what would be the best way to contact them? It seems on their site that you need to contact your ISP rather than them

ChrisD. · 31 Dec 2014 at 15:52

Email their CEO. The CEO won't answer, but the executive complaints team as they call themselves will, and will pass this to the equivalent team at Plusnet.

[email protected]

Danny091 · 31 Dec 2014 at 16:45

S2KIP said:
Email their CEO. The CEO won't answer, but the executive complaints team as they call themselves will, and will pass this to the equivalent team at Plusnet.

[email protected]

Thanks ive sent the email

T1Cybernetic · 7 Jan 2015 at 12:56

I am thinking of upgrading our router (Plusnet Technicolor TG582n FTTC) to something better.

Lot's of people recommend the Asus RT-N66U which seems like it could do the trick but what do you recommend for under £100 or around about's...

There are no problems with the current Plusnet one but I do want something with a few more controls /parental controls.

Specifically so I can turn off devices at certain times and block access to a few websites and programs, Our house consists of mostly smart phone usage

xbox and tablet /laptop stuff with my main PC being the only real always on device.

quish · 7 Jan 2015 at 13:04

I just bought the Billion 8800nl it's a modem and router combined so less clutter on the desk and I like it, can be had for around £65

works great on my Plusnet fibre

~Mike~ · 7 Jan 2015 at 14:22

quish said:
I just bought the Billion 8800nl it's a modem and router combined so less clutter on the desk and I like it, can be had for around £65 works great on my Plusnet fibre

Does it provide line stats?

quish · 7 Jan 2015 at 15:01

Yes it does

quish · 7 Jan 2015 at 15:02

Yes it does

oops double post, sorry

Loque · 8 Jan 2015 at 11:09

Right I'm currently with BT and I ordered the switch to plusnet last week to which plusnet said the switch would be complete by 9/1/15 (which is tomorrow)
I've heard nothing from them all week and now BT has cut me off, so I'm left with no Internet connection (I'm using my phone atm)
Is this normal? Should I ring plusnet to get them to pull their finger out? Not too impressed so far if I'm honest.

iMacMart · 8 Jan 2015 at 11:12

Loque said:
Right I'm currently with BT and I ordered the switch to plusnet last week to which plusnet said the switch would be complete by 9/1/15 (which is tomorrow)
I've heard nothing from them all week and now BT has cut me off, so I'm left with no Internet connection (I'm using my phone atm)
Is this normal? Should I ring plusnet to get them to pull their finger out? Not too impressed so far if I'm honest.

I'd already be on the phone asking whats going on?

Loque · 8 Jan 2015 at 11:41

iMacMart said:
I'd already be on the phone asking whats going on?

Yeah, just rang them. Its sorted now. Apparently the guys that do the technical switchover work, didnt inform the office that it was done. So when I rang up, he checked my account and could see that the work was done. So he basically just "switched" it on.

iMacMart · 8 Jan 2015 at 12:29

Loque said:
Yeah, just rang them. Its sorted now. Apparently the guys that do the technical switchover work, didnt inform the office that it was done. So when I rang up, he checked my account and could see that the work was done. So he basically just "switched" it on.

Speedtest

Loque · 8 Jan 2015 at 14:40

So my internet has been on for about 4 hours now, and this is my result

It's about what I was getting when I was with BT.