Yeah I've always thought sky was a bit outdated charging people for HD content. High def has been around for at least 15 years now, a lot of that stuff should just be standard rather than robbing people. People would accept a UHD charge as that's still fairly new.
*** Sky TV Cancellation & Negotiation Thread ***
- Thread starter psd99
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Yeah I've always thought sky was a bit outdated charging people for HD content. High def has been around for at least 15 years now, a lot of that stuff should just be standard rather than robbing people. People would accept a UHD charge as that's still fairly new.
same, they have tried to call me but I’ve not picked up. They are having a big push for new customers it seems as I’ve been delivering mail to non sky customers all week.
Soldato
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I wouldn't mind rejoining but sky did the dirty on me in the first place. I allowed my previous contract to end but called the next day, instead of reconnecting me they set me up again with a new account number but on the same name and address. Then spent 6 months trying to get my refund of a month that went through when it shouldn't have but because they had 2 accounts for me they couldn't figure it out.
Now all I get are letters, emails and sms asking me to come back but their systems so bad they don't even realise I'm still a member. 10 more months then never ever again.
Now all I get are letters, emails and sms asking me to come back but their systems so bad they don't even realise I'm still a member. 10 more months then never ever again.
Soldato
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They're jacking prices up while fuel, food, and gas and electric prices are going through the roof, and their enticement is a back-to-the-70s "rent a TV so we can get the cost of boxes, dishes and engineers" scheme falls flat on it's a**e.
Sky as frustrating as usual. Cancelled on £33/mo as I was only offered £44/mo for the same deal. £35 is the most I've ever paid and any more we're better off adding the channels to VM and using them for multiroom.
Agent called back at the start of the month and straight off offered the same package, but discounted by £5 as the skygo extra hadn't renewed for free on the last contract (wasn't arguing with that cost as it dropped the rest of the contract). Agreed renewal at £28 and £20 handling fee for doing nothing. A week later my bills were still showing as £36 so I called to find out what was happening. An hour later, 3 agents and lots of frustration I was told the renewal person couldn't apply the offers he'd promised so just activated the account and left it. The agent was not willing to budge on the £36 price "as that's a good deal" so back to cancellations again.
Next day another winback contact called apologising for the way it was handled, escalated it and the manager approved to reduce it down to £29, but the last £1 wasn't possible as their system doesn't allow it due to the price increases. Eventually they settled and applied £18 credit to make up for the £1/mo overcharge. Continuing with the same package of signature, sports+cinema in HD and skygo extra for the xbox/phone for £29/mo with £18 credit running on a 10 year old sky+ box.
Agent called back at the start of the month and straight off offered the same package, but discounted by £5 as the skygo extra hadn't renewed for free on the last contract (wasn't arguing with that cost as it dropped the rest of the contract). Agreed renewal at £28 and £20 handling fee for doing nothing. A week later my bills were still showing as £36 so I called to find out what was happening. An hour later, 3 agents and lots of frustration I was told the renewal person couldn't apply the offers he'd promised so just activated the account and left it. The agent was not willing to budge on the £36 price "as that's a good deal" so back to cancellations again.
Next day another winback contact called apologising for the way it was handled, escalated it and the manager approved to reduce it down to £29, but the last £1 wasn't possible as their system doesn't allow it due to the price increases. Eventually they settled and applied £18 credit to make up for the £1/mo overcharge. Continuing with the same package of signature, sports+cinema in HD and skygo extra for the xbox/phone for £29/mo with £18 credit running on a 10 year old sky+ box.
Soldato
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I'm glad you wrote 'up to 10%' because my bill has increased by more than that.
I therefore complained about the increase and after 3 emails, finally got somebody to realise that I would be paying 70 pence a month more than I should be according to the T&C's.
I've had the amount credited to the account to the value of the months remaining.
Petit? Yep, but so is charging for HD in 2022.
Does anyone know if sky will sell you a phoneline/FTTC broadband package without any TV options. I have what I think is currently the most basic HD TV package, line rental and ~40 meg broadband.
I’m currently paying around £45 per month (iirc it was about £40 when I signed up) which I want to reduce though my contract isn’t up until August annoyingly so I don’t think there’s any way I can leave until then ? I’m semi tempted just To leave Sky as I don’t really watch the tv much anyway though I’ve found their broadband fast and reliable.
what kind of price do you sky gurus reckon I should be aiming to get it down to for a phone/40meg fibre broadband package with minimal/no tv options?
I’m currently paying around £45 per month (iirc it was about £40 when I signed up) which I want to reduce though my contract isn’t up until August annoyingly so I don’t think there’s any way I can leave until then ? I’m semi tempted just To leave Sky as I don’t really watch the tv much anyway though I’ve found their broadband fast and reliable.
what kind of price do you sky gurus reckon I should be aiming to get it down to for a phone/40meg fibre broadband package with minimal/no tv options?
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Soldato
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I got NOWTV for £20 P/M 12 month contract 60MB. It's a SKY subsidiary so you shouldn't have any issues. I didn't even bother changing the router from the SKY one to the new NOWTV one, my SKYTV doesn't run out till end of May (when I'm cancelling) - so i'll have to chnage the router when the SKYQ box goes back.
Speeds are the same, no issues, cheaper, SKY wanted me to reup on the same package for £28P/M, I then cancelled and they offered £22 P/M for 18 months...
https://www.nowtv.com/broadband#ib-section-section-3
Speeds are the same, no issues, cheaper, SKY wanted me to reup on the same package for £28P/M, I then cancelled and they offered £22 P/M for 18 months...
https://www.nowtv.com/broadband#ib-section-section-3
thanks for the info. Helpful to know. They were the company I planned on going to if Sky won’t reduce their price as the broadband service should in theory be just as good.
Soldato
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I haven't noticed any dropoff, the 12 motnths only is sweet too (it goes up to £43 P/M if you're a "I forgot to cancel dummy"...
I'd definitely cancel at least around July time if I were you, and they'll come back with something lower then the £28-£30 range for sure.
Got another letter and email with a comeback offer off signature plus Netflix for £22 HD £4 and UHD £5. Seen a few people get £12 signature, £5 Netflix and £3 HD when they live chatted after getting the letter so gave it a ago.
Live chat offered £33 which is a joke as it’s more then my comeback offer of £31, called up and offered £27 for Signature, Netflix, HD/UHD. It’s not bad and I probably would have taken it if it was offered when I cancelled. Now I pretty happy without sky, get Netflix free with my crypto.com card and don’t really miss sky to much tbh.
Live chat offered £33 which is a joke as it’s more then my comeback offer of £31, called up and offered £27 for Signature, Netflix, HD/UHD. It’s not bad and I probably would have taken it if it was offered when I cancelled. Now I pretty happy without sky, get Netflix free with my crypto.com card and don’t really miss sky to much tbh.
Sky called today and offered me £22pm for sig, Netflix and HD plus £50 credit. Said no as I get Netflix for basically £1pm so I would be paying £21 for sky which is not a good deal. He then offered to do it for £20pm plus UHD which is a great deal. I still declined as I’m not sure I want to sign up again.
Got a renewal notification today. Up to £104 a month and thats only on the 500mb internet not the new 900 and a fairly basic TV package.
Going to call tomorrow and tell them to stick it. Already got Lila install booked for next week. £29.98 a month for 1000/1000. How sky can be serious about charging £50 a month for 525/80 while this rival exists I do not know.
Going to call tomorrow and tell them to stick it. Already got Lila install booked for next week. £29.98 a month for 1000/1000. How sky can be serious about charging £50 a month for 525/80 while this rival exists I do not know.
Soldato
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I guess they charge spuvh as some people must just pay it with no questions being asked.
Caporegime
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Cancelled Sky a few weeks ago and only had one call from someone trying to keep me so my contract ended on Monday.
Would love to ditch their Internet because they're the worst performing ISP I've ever encountered but I'm also tied in to the VOIP like everyone else. No issue with the price but I'm sick of the daily DNS issues.
Would love to ditch their Internet because they're the worst performing ISP I've ever encountered but I'm also tied in to the VOIP like everyone else. No issue with the price but I'm sick of the daily DNS issues.