*** Sky TV Cancellation & Negotiation Thread ***

CHokKA said:
Don't try and get an offer to stay. I cancelled, it takes 31 days notice, but now when I log into my account I already have an offer for 35% off. I've never had 35% off from trying to get a better offer to stay.
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So just go to chat system? Cancel? And then you can always "un-cancel" within 30 days?

In the meantime you'll hopefully get an offer?


My only concern is I'm on an old HD legacy package with Sky F1 (HD) thrown in. That package is not available any more, so I'd be concerned if I cancelled, I'd have to move onto a standard (current) package and lose it!
 
Thanks. We are moving to a new house in a month so will cancel and see if they offer better than a new customer but to be honest our boxes are getting a little old now so could do with new ones.
 
NeilFawcett said:
So just go to chat system? Cancel? And then you can always "un-cancel" within 30 days?

In the meantime you'll hopefully get an offer?


My only concern is I'm on an old HD legacy package with Sky F1 (HD) thrown in. That package is not available any more, so I'd be concerned if I cancelled, I'd have to move onto a standard (current) package and lose it!
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There's 30 days notice required to cancel so nothing gets cancelled straight away. As soon as my cancellation had been processed, I logged into MySky and there was a 35% offer for 12 months in there. Others are saying that within the next few weeks, they'll try and call and also mail you with up to 50% off. As long as you take it up before the 30 day period, your package should remain the same.
 
CHokKA said:
There's 30 days notice required to cancel so nothing gets cancelled straight away. As soon as my cancellation had been processed, I logged into MySky and there was a 35% offer for 12 months in there. Others are saying that within the next few weeks, they'll try and call and also mail you with up to 50% off. As long as you take it up before the 30 day period, your package should remain the same.
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Hmmm... OK :) I'd hate to lose Sky F1!
 
NeilFawcett said:
Hmmm... OK :) I'd hate to lose Sky F1!
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As far as I'm aware, as long as you renew before the cancellation completes, your package stays the same. Confirm that before you cancel though, just ask them if you change your mind before it ends, that you'd keep your current package. I'm sure they'd let you know.
 
Psycho Sonny said:
Now TV for sky sports? It's like £5-10 per day is it not?

I don't think that is an ideal solution. I'd rather pay the £30 a month than pay by day.

TBH though when I had sky sports there was only a handful of games I actually did watch so I'm content with MOTD, BT Sports and BBC/STV offerings for football now.
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There are ways to get it cheaper if you look on a certain auction site. However for me I would probably only watch one or two games per month so the price is worth it over Sky sports at £36.75 per month.
 
I cancelled the full package and never received so much as a "sorry you're gone" email or any offers.

Perhaps they were glad to get rid of me? :p
 
mattyg said:
Does anyone know what the best reason for cancelling is? (for getting the best offer to stay)

Currently waiting for chat to be available
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Have you not read any of my posts?

They won't give you any decent offers until you actually cancel and then actually leave them.

Do you think they are stupid? They have about 100,000 customers phone them every day and play the I'm thinking of leaving line and all they do is take £10-£20 off your bill.

A brand new customer gets 50% off everything plus £200 cashback through quidco.

Just simply leave and sign up as a brand new customer in your partner, brothers, sisters, dads, childrens name.

Your just wasting your time speaking to them over the phone haggling for an hour to get £10 off when I had sky I was getting £70 off my package every month as well as over £100 cash in my pocket for joining. If your happy paying over the odds then play the I'm going to leave line and take the £10 off they offer you.

Retentions will never ever come close to matching a new customer offer. Your wasting your time speaking to them over the phone.
 
My wife recently negotiated a better deal including a multiroom subsribtion after our initial 12 months with them for a so called fixed price.

Now we have just had a letter saying they are upping our tariff by £2.00. Can they do this? We only negotiated 2 months ago.
 
Psycho Sonny said:
Have you not read any of my posts?

They won't give you any decent offers until you actually cancel and then actually leave them.

Do you think they are stupid? They have about 100,000 customers phone them every day and play the I'm thinking of leaving line and all they do is take £10-£20 off your bill.

A brand new customer gets 50% off everything plus £200 cashback through quidco.

Just simply leave and sign up as a brand new customer in your partner, brothers, sisters, dads, childrens name.

Your just wasting your time speaking to them over the phone haggling for an hour to get £10 off when I had sky I was getting £70 off my package every month as well as over £100 cash in my pocket for joining. If your happy paying over the odds then play the I'm going to leave line and take the £10 off they offer you.

Retentions will never ever come close to matching a new customer offer. Your wasting your time speaking to them over the phone.
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You can't do that indefinitely. Sky aren't that dumb. You know those things called records…
 
Psycho Sonny said:
Have you not read any of my posts?

They won't give you any decent offers until you actually cancel and then actually leave them.

Do you think they are stupid? They have about 100,000 customers phone them every day and play the I'm thinking of leaving line and all they do is take £10-£20 off your bill.

A brand new customer gets 50% off everything plus £200 cashback through quidco.

Just simply leave and sign up as a brand new customer in your partner, brothers, sisters, dads, childrens name.

Your just wasting your time speaking to them over the phone haggling for an hour to get £10 off when I had sky I was getting £70 off my package every month as well as over £100 cash in my pocket for joining. If your happy paying over the odds then play the I'm going to leave line and take the £10 off they offer you.

Retentions will never ever come close to matching a new customer offer. Your wasting your time speaking to them over the phone.
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I wasn't after haggling. But my thinking was they are bound to ask why and if they record the reasons then they may give a better offer when they do offer. If I said I'm moving over to Virgin then chances are they may not even contact me to offer me anything.
 
I cancelled Sky over 18 months ago and have no real interest in going back to them but how long will they continue to ring me with more tempting offers - latest one was yesterday
New box (not 2tb) and dish if required, std package with films and HD for £17 per month.
 
V F said:
You can't do that indefinitely. Sky aren't that dumb. You know those things called records…
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do you think the employee working for minimum wage in their call centre is bothered?

also how can they stop you?

i can leave my partner and move out then she has to sign up in her name, then i move back in a year later and she wants me to start footing the bill. then i move out after another argument a year later so she has to get her own sub and the cycle continues.

ive never really had to use elaborate stories as such because i tell them straight on the phone, im leaving i'm giving you my 30 day notice. nothing you can do or say in the next 30 seconds is going to convince me otherwise so lets not waste each others time and tell me that i'll be disconnected in 30 days.

because i know that haggling on the phone is just wasting my own time, it's what i used to do to see if they could match new customer offers but they couldn't they don't have any power what so ever.
 
There are very few on minimum wage, but for sales there are a lot of outsource companies used. They should check but often don't. However if multiple accounts or with the same bank details are found then often an account can be closed.
 
MissChief said:
There are very few on minimum wage, but for sales there are a lot of outsource companies used. They should check but often don't. However if multiple accounts or with the same bank details are found then often an account can be closed.
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Or not get offered a discount. People have spoke of this on AVForums. Many, many times haggling even after cancelation.

The thing I love about Psycho Sonny, he talks like just cancel, get a 50% - 75% deal. Rinse and repeat each year.


All the examples he's came up with in the past, I'm starting to think he has done such a thing. As many of his descriptions of many things in the past year, he sounds a right cheap skate that will do anything to get out of paying any money.

Psycho Sonny said:
i can leave my partner and move out then she has to sign up in her name, then i move back in a year later and she wants me to start footing the bill. then i move out after another argument a year later so she has to get her own sub and the cycle continues.
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It's being a cheapskate to continually use new customer deals?

Your entitled to your opinion but people don't get rich by giving their money away. If a deal is to be had then why pay more?

e.g. why wouldn't I ask John Lewis to price match on a brand new tv if I found it cheaper at a competitor?

I have never had to use stories because as I've said before I switch between VM and Sky. Just given examples of how someone could have a legitimate reason for signing up as a new customer with sky every year.

It's not as if Sky are going to ask anyone to prove that they truly did have a household breakdown then decided to get back together 12 months later, it's none of their business.

Currently on a better than 50% off deal atm, got £200 worth of credit towards the bill as well as quidco cashback, brand new boxes, modem, the lot. If your happy to keep paying RRP then that is your choice. Also got 6 months free netflix too in the same deal.

So the benefits were half price, £200 of the bill, cashback, all new equipment plus 6 months free netflix for a few minutes work. Never had an issue and never not had sky beg me to come back with ridiculous deals.
 
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