*** The iPhone 3G Thread ***

I didn't think they were allowed to debit your account until it was dispatched.

EDIT: That's true, but only for credit cards.. debit cards can be charged.
 
mofei1 said:
CW has debited £99 from my account. my order status is: Your order contains an item which is out of stock. We will deal with your order as soon as possible.. Your order should have arrived on Tue, 08 Jul 2008.

has anyone else with the same status been charged for their iphones yet?
Click to expand...

This is the same as mine, guy on the phone says it's just because the order still thinks it's next day delivery.

No one is past stage 2 yet, and some are still stuck on stage 1.

Those of us on stage 2 should be getting them Friday as they are slowly working through the orders.
 
EVH said:
I didn't think they were allowed to debit your account until it was dispatched.

EDIT: That's true, but only for credit cards.. debit cards can be charged.
Click to expand...

oh ok, i thought it was a bit strange that they have debited my account when the phone hasnt been despatched.
 
Justin said:
That's the email you get when you fail the credit check.
Click to expand...

No idea why it would fail. Waiting for them to contact me, because my brother has the exact same email. He lives at a different address, different bank, different payment method. Fishy if you ask me.
 
That's odd, I've also heard they aren't contacting people just flogging the iPhones from failed credit checks to people that have passed.

I'd ring them if I was you.

I used the 0808 100 9250 number and got through to a bloke that was nice, and seemed to know what he was talking about.
 
Still no progress/emails from O2 regarding the credit refferal or anything for that matter. Can't call them at the moment. Still says "in progress" on the track your order screen.

I don't like being left in the dark. I've emailed them via the website form, hopefully I'll be able to get a response from there. I recieved the acknowledgement email that they had recieved my email request so I don't think its my email thats not working. It's own hosted email anyway so I know theres nothing wrong with it.
 
Justin said:
That's odd, I've also heard they aren't contacting people just flogging the iPhones from failed credit checks to people that have passed.

I'd ring them if I was you.

I used the 0808 100 9250 number and got through to a bloke that was nice, and seemed to know what he was talking about.
Click to expand...

I have done. Just got through to customer support after some arrogant, rude sales chap messed me around for like 5 mins.

Them:
'It has failed security check, dont know why, system doesnt have that info, could be any number of reasons. Is the debit card registered at your address?'

Me:
'Yep, registered at the address I provided, been with bank 19 years, blah blah. Can you give me a reason why or put me through to someone who can?'

Them:
'Nope, system doesnt show us. We dont have that info... blah blah'

Me:
'Ok, Perhaps i'll waste a few more mins of my time talking to barclays to find out why/if they might have stopped a payment.....'

Them:
'Ok, but it might not be a Barclays problem, but we cant tell you or find out why you failed security check. Oh and by the way, probably not a good idea to use that debit card for 30 days at CPWH. All stock as been allocated now, call back on Friday to order another from new stock when it arrives.'

Me:
'Ok, dont bother giving me the number, because tbh I dont really want to be a CPWH customer after this.'

Like I said, fools.

UPDATE: barclays debit card services : zero failures on the card, zero refusals
UPDATE2: barclays debit card services : £0.01 pre-auth from CWH to check card is valid, nothing else in history

Richie.
 
Last edited:
Dup said:
Still no progress/emails from O2 regarding the credit refferal or anything for that matter. Can't call them at the moment. Still says "in progress" on the track your order screen.

I don't like being left in the dark. I've emailed them via the website form, hopefully I'll be able to get a response from there. I recieved the acknowledgement email that they had recieved my email request so I don't think its my email thats not working. It's own hosted email anyway so I know theres nothing wrong with it.
Click to expand...

Same problem, and feel the same way. I know for sure nothing's got stuck in a spam filter or anything like that, so I know I haven't been e-mailed at all. I'll possibly phone them later on.
 
Justin said:
It's coming 'in time for the Christmas period', so expect to wait a while for it.
Click to expand...
Think if this is the case, I'm definitely moving to O2. It was pretty much a better deal paying O2 £45/month than buying a £370 version and unlocking it. Think the wait till Christmas is the last nail in Orange's coffin.
 
Memphis said:
Same problem, and feel the same way. I know for sure nothing's got stuck in a spam filter or anything like that, so I know I haven't been e-mailed at all. I'll possibly phone them later on.
Click to expand...

I've not been emailed by o2 at all either, but my order is still "In Progress". But tbh I'm not fussed, I think its all fine, they just have a lot of orders to fulfil, and prob just haven't/won't send an email UNLESS theres a problem and you won't be getting it.

So I wouldn't worry until after Friday, then I'll be talking to o2.
 
I've just checked my bank account and o2 have taken £159.00 out of my bank (I used my debit card)... so I best get it, cos I don't feel like paying o2 for nout!

Memphis, if you used a debit card, check your account if you can as well.
 
keogh said:
Memphis, if you used a debit card, check your account if you can as well.
Click to expand...

Thanks mate, but used my credit card. I'll be interested to see when the transaction does go through, given that the anti-fraud service picked up that I'd tried 3 times to authorise the payment before realising FireFox was doing something funny. They're not sure if I'll end up being billed 3 times!
 
keogh said:
I've not been emailed by o2 at all either, but my order is still "In Progress". But tbh I'm not fussed, I think its all fine, they just have a lot of orders to fulfil, and prob just haven't/won't send an email UNLESS theres a problem and you won't be getting it.

So I wouldn't worry until after Friday, then I'll be talking to o2.
Click to expand...

I processed an order online but havent had an email since to confirm. Nothing is in the 'my orders' section of my online account either
 
Dup said:
Still no progress/emails from O2 regarding the credit refferal or anything for that matter. Can't call them at the moment. Still says "in progress" on the track your order screen.

I don't like being left in the dark. I've emailed them via the website form, hopefully I'll be able to get a response from there. I recieved the acknowledgement email that they had recieved my email request so I don't think its my email thats not working. It's own hosted email anyway so I know theres nothing wrong with it.
Click to expand...

OK i am in this scenario.
1. Ordered, got told i would need credit/debt referral
2. got an e-mail confirming my order

Just got off the phone to O2, i said i ordered a phone and got something about credit referral and would hear in 24 hours and i have heard nothing. She said 'It wasn't for the new iPhone was it?' i said yea, so she said they expect to get the credit referral e-mails out tomorrow at some point to let people know. I asked if it means i would have a phone held pending the outcome, and she said yeah. I can only assume that this is why they are saying check back on the 10th? maybe selling people who failed the credit checks?

Also i am looking on my bank statement (i paid using maestro) and there isn't a transaction for the phone, but my available to spend is 160 (give or take) less than my balance, which i hope is for o2.

That's all the information i have and know, guess it's a wait till tomorrow game.
 
Simon said:
I processed an order online but havent had an email since to confirm. Nothing is in the 'my orders' section of my online account either
Click to expand...

This with o2? Or CPW? If o2, the fact you didn;t get any emails means nothing, cos a lot of us didn't, but not having it in your "My Orders" doesn't sound good?

You went the the "Track your Order" page right? You may have to click it twice, cos the first time I click it I get booted to my user page, I go back to the exact same link and I see my iphone order sitting there.
 
keogh said:
This with o2? Or CPW? If o2, the fact you didn;t get any emails means nothing, cos a lot of us didn't, but not having it in your "My Orders" doesn't sound good?

You went the the "Track your Order" page right? You may have to click it twice, cos the first time I click it I get booted to my user page, I go back to the exact same link and I see my iphone order sitting there.
Click to expand...

With O2, I'm trying to upgrade to an iPhone from my K810i. Current contract ended on 4th July.

"Currently there are no recent orders to display

Click here to view previous orders"

Previous just shows my old phone ordered on 3rd January 2007

I guess I missed the boat then
 
Simon said:
With O2, I'm trying to upgrade to an iPhone from my K810i. Current contract ended on 4th July.

"Currently there are no recent orders to display

Click here to view previous orders"

Previous just shows my old phone ordered on 3rd January 2007

I guess I missed the boat then
Click to expand...

Your an upgrader, I'm a new customer, might be different for you? If you missed the boat, then you should have got an email telling you that you where unsuccessful. You sure the order went through correctly? Cos I had to order twice, as the first time never worked.
 
Apologies if this has been asked before:

I'm thinking of getting the 3G on Friday (16Gb version). I've been thinking of an iPod touch for ages, so I reckon having a phone combined into it can only be good.

Can anyone tell me how fluid the surfing will be on it? I'm hearing that o2's 3g network's a little poor.

Thanks
 
Just been on the phone to my local o2 store, and the press office (long story, got sent there for exact figures of iPhone 3Gs in my local store, but none are being released)

If anyone was in any doubt, it was confirmed(as long as your store is clued up!), that existing iPhone customers will be allowed to upgrade in-store on Friday.

Confusingly my local's opening at 9pm, but will check back later in the week to confirm this. May also check CPW to see if they're opening early or if they have exact order numbers in.

But, some good news at least, now I've just got to beat the hordes rushing to get one. I hope there's as little interest as last time in Carlisle.
 
You must log in or register to reply here.
Back
Top Bottom