After 5 and a half weeks, Samsung have said today they will replace my handset. Does anyone know if they issue refurbished handsets or new? I have now completely had enough of Samsung, I already vowed a year ago to never touch another Samsung TV, and the way I feel at the moment it's the same now with their phones. Until they seriously sort out their customer service I want nothing to do with them, they seem to be copying Apple but not in the areas that matter i.e. customer service. I will most likely sell the replacement as soon as I get it, the HTC One is currently at the top of my list of replacements. Bit of a shame because I think aside from the cheap feeling plastic they use which I've been able to overlook, they make excellent phones. My ideal phone would be something with the spec of a Samsung with the premium feel of an iPhone running Android, and the HTC One seems to be the closest to this at present.
I think I may be waiting an eternity for this replacement to arrive but we'll see. Does anyone know how much I should expect to get for it, sealed and unlocked? They actually told me to go to the store I purchased it from and tell the store to ring Samsung, and they will issue the store with an authorisation code and they will be able to issue me a replacement handset immediately. I purchased my phone online though and mobiles.co.uk said there is nothing they can do, they said try cpw since that is who they are owned by and they simply said go back to mobiles.co.uk, so it looks like I will have to ring Samsung again tomorrow to find out exactly how I am suppose to get this replacement.
Word of advice: Avoid dealing directly with Samsung at all costs, they are an utter disgrace. Deal directly with whom you purchased your handset from if you can and let them deal with Samsung on your behalf.