I don't think their customer service team has a clue whats going on, they just tell you whatever they think will get you off the phone. I phoned them the other day to ask why mine hadn't arrived yet when others who ordered later had received theirs and I was told exclusive colours take 4 weeks to become available. I was then called a liar when I pointed out that people had received exclusive coloured handsets, including the graphite that I ordered, already.
I did bag myself a £100 voucher for asking to speak to a manager as a result of the liar comment but no progress with my order. I just checked their store and they're advertising all the colours as in stock which set off alarm bells however when I tried putting through a test order, when I get to the shipping stage it's giving an earliest delivery date of the 3rd March for the graphite.
I had similar too, I ordered phantom black on the 1st Feb, during the unpacking event. I then saw here and on hotukd that people were getting their phones delivered even though they had said there order date was days after me.
I rang customer services and they basically called me a liar saying that people couldn't be receiving their handsets early as the release date wasn't until the 13th.
I also got an email from Samsung saying that because I ordered my phone early there were other offers made available after my order and I may be eligible for cashback and I need complete a form.
From what I could see I could have got some cashback, so tried to complete the online form but the s23 wasn't available in the list of items that I'd found cheaper elsewhere.
I tried for a few days and then on the 13th, which was the official release date it was available in the drop down menu. Completed it and submitted it and a few days later they emailed me saying I'd applied more than 7 days after my purchase date and I wasn't eligible lol. But obviously I couldn't even complete the form for over a week. sigh.
So yeah samsung in general don't have a clue about anything.