Service Desk Analyst
12 month fixed term contract – 37 hours per week
Salary - £19,742 - £20,849
This is a fixed term position for 12 month from date of appointment.
ICT provide a diverse service catalogue to enhance both the Frontline and Service Support areas of the organisation in order to aid the Brigade’s service delivery to the communities of the West Midlands.
Service Desk are the primary IT service within IT Service Management and are the single point of contact for all IT related issues / requests. They offer essential support for core services to the brigade, ranging from mission critical command and control systems to back office functionality such as e-mail.
We are looking for a highly motivated team player to complement our existing technical team. With excellent interpersonal and customer focus skills, you should be able to work under pressure and have excellent attention to detail. Furthermore, you will have a can-do and pro-active attitude, being passionate about delivering excellent service delivery.
The role provides involvement in a busy support function where you will be expected to offer technical assistance for multiple ICT services. Knowledge of supporting Microsoft Operating Systems, Office and bespoke In-house applications is essential. Experience of supporting Mobile Telephony / Smartphones would be advantageous.
The post holder will be expected to provide technical administrative support including assisting in procurement of ICT goods and services. In addition, maintaining and updating the corporate asset inventory is an important aspect of the role.
You should possess 4 GCSE passes (or equivalent) at Grade C or above, including English and Mathematics. Ideally the applicant should hold an IT related qualification e.g. ITIL v3 Foundation, A+, MCP. Consideration will be given to applicants offering relevant job experience, subject to references.
Monday - Friday (Rotating day shift system between 07:30 & 17:30)
Please see the attached Job Summary for full details of this role
We offer a friendly working environment with good terms and conditions including an Occupational Health and Welfare facility, Occupational Pension Scheme and childcare vouchers. The successful candidate will also have access to a free on site gym and free car parking.
Should you wish to proceed please complete the attached application form and email to
[email protected]