It's a cry for help or as you said in red above, that is a threat to life and the police should be involved and the police calling an ambulance and attending the call too as they were called for help and they maybe needed at the scene to do so. Mental health is very complex and may even have lead to a serious crime once the police attend the scene and see what has actually happened.
I agree with what you are also saying but if someone has called an emergency service no matter what mental health state they are in they should turn up or help over the phone if that is what is needed by the caller.
It’s not a threat to life, 16 paracetamol will not in any way kill you. 60 could, and even then, it’ll take 2 to 4 days.
And what do you do with the person who does this every week? They’ve had police respond 20 times in a year with their cry’s for help.
Why are they asking for the police? Is it because when they are directed to the mental health crisis team or ambulance control room they don’t like not getting an emergency response?
They should be immediately redirected to medical carers. The Police should not be attending, if medical carers want to they can, be it ambulances or mental health teams. Police can’t even section people in their own home.
These people should not be attended by police unless there is an immediate direct threat to life. If they are on an edge of a building or bridge for instance.
My favourite thing with “suicidal people” is in the USA. They are holding a knife and threatening to cut themselves, police turn up guns drawn, tell them to drop it or they’ll shoot, AND THEY DROP THE KNIFE! Shows how much they actually want to die really.
Sadly suicide is a horrendous disease, it’ll either kill you at its worst or you won’t be taken seriously because it should kill you. It’s not difficult to die when you are actively suicidal.
We can blame the government for the mental health care in this country, but the police should not be dealing with it. If there weren’t enough cancer wards you wouldn’t send police officers to cancer patients, nor should you for other health related incidents.