URGENT NOTICE: NEXT DAY DELIVERY

griffy · 14 Dec 2010 at 16:29

I ordered a bundle on the 22nd November. I ended up getting sent the wrong cpu, so RMA'd it back to OCUK. They had no stock to replace it with

They finally get stock yesterday, and now DPD are useless

Spent over £500 with OCUK in the last 30 days. Today I was going to order a graphics card for another £200, but now looking elsewhere. Really fed up.
If its not OCUK its DPD.

Tomcat825 · 14 Dec 2010 at 16:40

Anyone find that getting hold of someone to talk to at DPD is almost impossible unless you have a 'missed you' card? :S

Dea924 · 14 Dec 2010 at 16:42

havent even bothered trying to contact DPD, seems pointless cos they'l only rabble a load of tosh anyway :/ just have to wait it out and have a moan about it!

funny though cos amazon river doesnt seem to find any problem delivering.. even when the weather was at its worst!

mswimfish · 14 Dec 2010 at 16:48

14 Dec 2010 12:20 Newcastle Your parcel is on the vehicle for delivery
13 Dec 2010 16:00 Newcastle We were unable to deliver your parcel, track your parcel here for regular updates
13 Dec 2010 02:58 Newcastle Your parcel is on the vehicle for delivery
10 Dec 2010 15:44 Newcastle Your parcel is on the vehicle for delivery
08 Dec 2010 23:47 Newcastle Your parcel has arrived at the local depot
07 Dec 2010 00:17 Newcastle Your parcel has arrived at the local depot
01 Dec 2010 13:59 Newcastle We were unable to deliver your parcel due to severe weather conditions, track your parcel here for regular updates
01 Dec 2010 06:57 Newcastle Your parcel has arrived at the local depot
29 Nov 2010 20:07 Hub 3 Your parcel has been received at our sortation hub

thats two weeks now :confused:

speaking to them today they have given it to a sub contractor and they dont know where it is - but promised it would be delivered tomorow at the latest :mad:

all the best mike

Dea924 · 14 Dec 2010 at 16:51

wont surprise me if people dont get parcels til after new year tbh, im hoping this 3day delay will let me have it on friday but im not holding my breath.. plus they dont deliver from like 24th to the 1st?.. quite unlucky that you had to wait 2weeks tho mike :|

Tomcat825 · 14 Dec 2010 at 16:54

Also, I don't think it's right to be asking for a refund on deliveries that are late tbh... as they are insured and tracked and are still delivered and it's obviously the lowest delivery DPD do.

I'm happy to pay £10 for an item to be delivered with no damage and a refund/replacement if it IS damaged, but receive it a few days late because of the snow that effected EVERYONE in the country.

I ordered a case last night knowing that it could possibly be delayed, but do I mind still paying the £10? No. It's £10. What is a couple of days when the whole country has come to a standstill because of the snow?

griffy · 14 Dec 2010 at 17:39

Tomcat825 said:
Also, I don't think it's right to be asking for a refund on deliveries that are late tbh... as they are insured and tracked and are still delivered and it's obviously the lowest delivery DPD do.

I'm happy to pay £10 for an item to be delivered with no damage and a refund/replacement if it IS damaged, but receive it a few days late because of the snow that effected EVERYONE in the country.

I ordered a case last night knowing that it could possibly be delayed, but do I mind still paying the £10? No. It's £10. What is a couple of days when the whole country has come to a standstill because of the snow?

Good for you! lol
No listed disruptions to the DPD service in my area, its in the local depot, oh and no snow in my area to speak of. I've had recent deliveries, even with DPD when the weather was much worse, next day without problems. Now I have no snow, I have to wait even longer, for an item ordered 3 weeks ago! OCUK mess up, now its DPD. No more business from me I think...

NathWraith · 14 Dec 2010 at 17:40

griffy said:
OCUK mess up

Would you like to enlighten me?

griffy · 14 Dec 2010 at 17:45

NathWraith said:
Would you like to enlighten me?

OCUK sent me the wrong cpu in a bundle, when I returned it RMA, they had no stock, so I had to wait and wait for a replacement. After lots of phone calls and webnotes, OCUK got stock in yesterday! Hope that clears things up

t.chrisuk · 14 Dec 2010 at 17:46

I made my order early Monday, still on "in our warehouse queue" I really don't mind it being with OCUK, because it's a pre-built system and I assume the longer it's with them the less likely there is to be problems.. however I'm worried when it's put over to DPD, whether I'll actually receive it this week or not.. Considering I'm relying on it to come this week.

fiveub · 14 Dec 2010 at 17:49

IMPORTANT ANNOUCEMENT TO SCOTLAND/NEWCASTLE/YORK REGARDING DELIVERY

griffy · 14 Dec 2010 at 17:50

t.chrisuk said:
I made my order early Monday, still on "in our warehouse queue" I really don't mind it being with OCUK, because it's a pre-built system and I assume the longer it's with them the less likely there is to be problems.. however I'm worried when it's put over to DPD, whether I'll actually receive it this week or not.. Considering I'm relying on it to come this week.

There is always a delay with prebuilt systems, they have to be assembled and tested by OCUK techies, then packed nice and safe.

t.chrisuk · 14 Dec 2010 at 17:53

griffy said:
There is always a delay with prebuilt systems, they have to be assembled and tested by OCUK techies, then packed nice and safe.

That's fair enough and it's good to know OCUK does such a thorough job - but as I said, all I'm worried about is DPD getting it to me as soon as possible.

Rab · 14 Dec 2010 at 21:05

finaly goy my delivery after 15 days, dpd delivered it, total disgrace way came, boxes where in shreds, Corsiar psu was in some mess, as if bought 2nd hand

1 item short, usb card. but was sent out, who do i claim for this oc or dpd, only £16 , but why should i lose out on it when payed for it. not a happy person over this, out of pockect as well

Dave M · 14 Dec 2010 at 21:12

Rab said:
finaly goy my delivery after 15 days, dpd delivered it, total disgrace way came, boxes where in shreds, Corsiar psu was in some mess, as if bought 2nd hand 1 item short, usb card. but was sent out, who do i claim for this oc or dpd, only £16 , but why should i lose out on it when payed for it. not a happy person over this, out of pockect as well

oc, send in a webnote and it'll be sorted out.

rush_syndrome · 14 Dec 2010 at 21:17

That is customer service for you at 9 bloody PM

Rab · 15 Dec 2010 at 11:11

Telescopi said:
oc, send in a webnote and it'll be sorted out.

thanks, will do

t.chrisuk · 15 Dec 2010 at 21:49

I see DPD have added London depot back to their 'delay list' as of 4pm today, when for most of the week it's been off the list.

mswimfish · 15 Dec 2010 at 21:51

mswimfish said:
14 Dec 2010 12:20 Newcastle Your parcel is on the vehicle for delivery
13 Dec 2010 16:00 Newcastle We were unable to deliver your parcel, track your parcel here for regular updates
13 Dec 2010 02:58 Newcastle Your parcel is on the vehicle for delivery
10 Dec 2010 15:44 Newcastle Your parcel is on the vehicle for delivery
08 Dec 2010 23:47 Newcastle Your parcel has arrived at the local depot
07 Dec 2010 00:17 Newcastle Your parcel has arrived at the local depot
01 Dec 2010 13:59 Newcastle We were unable to deliver your parcel due to severe weather conditions, track your parcel here for regular updates
01 Dec 2010 06:57 Newcastle Your parcel has arrived at the local depot
29 Nov 2010 20:07 Hub 3 Your parcel has been received at our sortation hub

thats two weeks now speaking to them today they have given it to a sub contractor and they dont know where it is - but promised it would be delivered tomorow at the latest

all the best mike

well good

and bad

today - i have been slagging off DPD bigtime lately with having to wait 2 weeks for a next day delivery but today a taxi turns up with my new PSU

all the way from newcastle to near whitby - realy pleased with them for going the extra mile to keep the customer happy

which you dont here of much nowadays.

but theres more to come :mad:

fit the new PSU - booted up, removed drivers for my gt9400, shut down -fit my new gtx480 booted up and a nasty gratting sound - thought i had bought a dodgy GPU but no the fan head on the new PSU had snapped off :eek:

just had enough by now

so bugger the warranty on the new PSU - took the fan out of the old PSU a few wires spliced a couple of tie wraps and we are up and running

and with the added bonus of the heat of the gtx 480 keeping me nice and warm on these cold winter nights :cool:

all the best to you all and hope your gear turns up soon

mike

Dave M · 15 Dec 2010 at 22:32

mswimfish said:
well good and bad today - i have been slagging off DPD bigtime lately with having to wait 2 weeks for a next day delivery but today a taxi turns up with my new PSU all the way from newcastle to near whitby - realy pleased with them for going the extra mile to keep the customer happy which you dont here of much nowadays.

Wow, just wow :eek:

I know they've been putting everything in they can, our account manager is out delivering parcels, but a 70 mile taxi is extreme!