Virgin Media Discussion Thread

if you are with VM and also O2 and link both accounts you get a free upgrade on your BB speed

You may have got an email or text message about this

I was on 500 mb/sec VM BB and now get 1GB/sec (yes I do)

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What sort of speeds are people getting on a Gigabit home network with Gig1 btw? I think I will leave my setup alone (AC68U + 16 port Gigabit switch) but since the DL speeds tend to be over Gbit maybe in the near future. Right now there is only my PC that has a 2.5Gb NIC on the mobo, everything else is Gigabit.
 
mrk said:
What sort of speeds are people getting on a Gigabit home network with Gig1 btw? I think I will leave my setup alone (AC68U + 16 port Gigabit switch) but since the DL speeds tend to be over Gbit maybe in the near future. Right now there is only my PC that has a 2.5Gb NIC on the mobo, everything else is Gigabit.
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950 ish, some speed tests show more but they are guff. Just using hub 4 for now.

Need a good router to get full speed if using hub modem mode.
 
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mrk said:
My VM 500Mb bb and landline contact expires end of the month and had an email saying the deal offer will renew at its default price from Jan, so from £54 a month to £69 a month!

Went onto livechat and spoke to an obvious bot first but then a human that felt like was a more advanced AI and I'm still unsure lol.

Anyway, got an upgrade to Gig1 with landline for £62 a month and mid next year when I switch from EE to o2, will go back onto livechat to activate the Volt discount to my account

They will be sending me a Hub 4 ad the person on the other end said the Hub 5 is still in the testing phase. I have my own router anyway though so either would be going right to modem mode.

Can't wait for the 29th!
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Personally I think you should revisit the possibility of agreeing to £62pm over 18 months. I do understand that it's not everyone's cup of tea to be tenacious when trying to get the best deal for themselves when dealing with providers likes Virgin. From my experience just in the last week, and specifically if you can through to the retention team (and I think there're also a few departments within that team also), this will be where you will probably find yourself being offered something more palatable. Even if you considered getting a O2 volt deal and not using the sim until you're out of contract with your current provider you will still see a saving i'm sure than having to pay £62. Even if you do want a phone line as well.

Your service expires next month so you have enough time. What I did when I phoned them up was to tell them that I did not want to renew my contract, they then ask for the reasons as to why obviously. 'Cost'. Now if you're speaking with someone in the retention team, more or less the next thing they will say to you is 'ok, let's see what we can do for you'. So even at that point you could save. Now what I also noticed but i'm not saying this happens with everyone, if you still don't want to agree with what that agent in the retention team is offering you and you say you're not interested, a day or so later someone from Virgin may or will phone you up to discuss your concerns. At that point personally, I think for those this happens to will be the best opportunity to get the best deal for those of us who have no inside knowledge of friends who work for the company to receive discounts.

I was initially expecting to receive my 1Gig upgrade with the SH4 router arriving today even though my contract doesn't expire until January 2022, and you have to give Virgin 30 days notice if you decide to leave which was the path I went down. Now in hindsight I actually don't think I needed to go ahead with the disconnecting my service after my 30 days notices was up to get a good deal, it just felt to me, from everything I have always heard from others, that would be the best course of action. In my humble opinion, I think if you manage to speak to the right reason (which is obviously hard to determine it you only speak to just one person lets say), then not only will you find yourself paying less each month, but in my case also had I not gone through that process of disconnecting my M500 service after the 30 days notice, I actually would have been able to upgrade to the 1gig service this side of Christmas. Now what has happen a ticket needed to be raised internally to cancel that disconnection protocol to allow for me to proceed. So currently I don't know exactly when it will be before I hear back from Virgin to say either they have cancelled the disconnection or they now have to wait for the service to be disconnect in Jan 2022.

Either way I'm fine, M500 is sweet for me to be fair. Also the original price that I was offered for the VOLT with O2 sim and 1Gig was £48, but I was able to get this down further to £43 pm by simply speaking to someone else. (5gig data which doubles to 10gig with the volt package, unlimited calls and text) =£10 + Gig1= £33. So from paying currently £49pm just for my broadband M500, I'm personally happy with the outcome.
 
My mobile contract will be at elast £20 a month anyway as I do use a lot of data so if I were to attempt an offset in the meantime against low sim only contract then I'd still be paying a bit more to account for the mobile plan, unless you mean for now get the cheapest SIM only deal and pay that until the time comes to change from EE and then upgrade the cheap o2 plan to something more suitable and then port my number across etc?

That might actually work out as I can then immediately get the Volt discount. Essentially I don't want to run round hoops of filing to get disconnected then hope someone calls me etc - Not everyone has had that happen to them and it's a pain phoning someone at VM going through the default service desk etc as retentions don't have a direct number to begin with.
 
mrk said:
What sort of speeds are people getting on a Gigabit home network with Gig1 btw? I think I will leave my setup alone (AC68U + 16 port Gigabit switch) but since the DL speeds tend to be over Gbit maybe in the near future. Right now there is only my PC that has a 2.5Gb NIC on the mobo, everything else is Gigabit.
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I’m getting 1000+Mbps in modem mode and using Ethernet but with it in router mode it’s 750 ish on a good day (Virgin M500, doubled up to Gig via Volt) I need a decent 3rd party router I’m assuming but have no idea what to look for at a reasonable price tbh.

Whilst I like Virgin for speed and reliability of the connection, the Wi-Fi is dire even with one of their Wi-Fi pods upstairs to supposedly help the Wi-Fi, I find myself using 4G on my phone as it’s far more reliable.
 
Just installed the SH5, all I've got is the flashing blue light which apparently is for WPS, but I haven't pressed the button and it's been flashing for ages. Anyone else have that on first powering it up?

Edit - apparently it just needed to be activated. Despite VM sending an SMS to say it had been activated, it hadn't been. Well done VM :rolleyes:
 
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Remmeber you'll need a switch and network cards that support faster than 1 Gigabit too if you want to maximise that connection but otherwise going by the above I guess normal gigabit will be fine if it's pulling down 950Mbps or above which it seems to be. The over provisioning VM do is just to quieten down the complainers or add some margin I guess.

Also, yeah VM texts are not reliable :p The hub boxes even have a number you need to call to activate still don't they?
 
mrk said:
Also, yeah VM texts are not reliable :p The hub boxes even have a number you need to call to activate still don't they?
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The text came the day before I'd even taken it out of the box, and the instruction manual says it will activate automatically when connected to the network, which didn't happen either, I did have to phone to get it activated. Left it downloading a firmware update for now...
 
While on the phone today with a small problem the guy on the phone tried selling me a ‘as low as I can go’ 1 gig for £69, nothing else, just the cheapest he could give me 1 gig by any means possible. :eek::cry: I politely refused and said why would I do that when I can get BT full fibre for £49 :p
 
mrk said:
My mobile contract will be at elast £20 a month anyway as I do use a lot of data so if I were to attempt an offset in the meantime against low sim only contract then I'd still be paying a bit more to account for the mobile plan, unless you mean for now get the cheapest SIM only deal and pay that until the time comes to change from EE and then upgrade the cheap o2 plan to something more suitable and then port my number across etc?

That might actually work out as I can then immediately get the Volt discount. Essentially I don't want to run round hoops of filing to get disconnected then hope someone calls me etc - Not everyone has had that happen to them and it's a pain phoning someone at VM going through the default service desk etc as retentions don't have a direct number to begin with.
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Just by having the volt package that will bring your monthly cost down if you were to go for a sim and the Gig1. When I initially contacted Virgin all I was interested in was the 1gig broadband as i'm also with EE with unlimited calls and text + unlimited 5g data for £22pm. But I do have a EE pay as you go phone which I top up with £10 as and when I feel I might need it if i'm not at home to use the wifi or using the hotspot from my other phone. Unfortunately Virgin's retention team appear extremely reluctant to offer any favourable discount on just the the BB, they will offer you something, but from what I encountered the Volt package was a no brainer, even though I initially I didn't want to have 2 separated contracts and kept on wondering 'why this push to get folks to use the O2 service and to be paying them directly even if they have merged instead of getting folks to sign up to virgin mobile'. But I gave in as the deals were basically way better with Volt.
 
mrk said:
What sort of speeds are people getting on a Gigabit home network with Gig1 btw? I think I will leave my setup alone (AC68U + 16 port Gigabit switch) but since the DL speeds tend to be over Gbit maybe in the near future. Right now there is only my PC that has a 2.5Gb NIC on the mobo, everything else is Gigabit.
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112MB/sec is my ceiling in applications, I get this 24/7 purely observationally I have never noticed it otherwise and it's used a lot.
 
Is there a site which compares Virgin Media's TV packages a little clearer than their own site? Sky are playing hardball and want £86 (or there abouts) to renew my TV, I can get broadband and TV through VM (although BB would only be used as a backup) for cheaper than that.
 
i keep hoping more will measure their bufferbloat and page load times on gige fiber. It does take work, preferably with the flent tool, rather than a web browser, to stress it out (as per: https://forums.overclockers.co.uk/posts/35236152/ )

Anyway, @Rainmaker - happy new year, for starters!! - over here ( https://forum.mikrotik.com/viewtopic.php?t=179307&sid=f4f49fda807234922d4dc354a3b59af3#p898304 ) we've come up with a new test that tests worldwide performance of the internet, and I think, but am not sure, a limit in how cake autoconfigures memory at a gbit, that is too low. So it would be kind of helpful to confirm that problem with your setup?

we're using the

flent -x -t thevariablesundertest --socket-stats --step-size=.05 -H dallas.starlink.taht.net -H sydney.starlink.taht.net -H fremont.starlink.taht.net -H singapore.starlink.taht.net -H london.starlink.taht.net rtt_fair_var

test. thx for any help y'all can offer.
 
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