VM 20 > 30 meg upgrade

Let me know if any of you wrangle a free modem... I'm going to give it a go tomorrow and explain to them the troubles I had last year with them and the stress I went though and that I want it for free. Send me the modem and i'll install and activate it just like my last one ^^.
 
rexehuk said:
Let me know if any of you wrangle a free modem... I'm going to give it a go tomorrow and explain to them the troubles I had last year with them and the stress I went though and that I want it for free. Send me the modem and i'll install and activate it just like my last one ^^.
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They have to check the power levels when going onto the DOCSIS3 network, as far as I know, so not as simple as that.
 
Duke said:
They have to check the power levels when going onto the DOCSIS3 network, as far as I know, so not as simple as that.
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They are SUPPOSED to check the power levels, but many people dont get that....including me. The engineer simply swap the modems over, registered it over the phone and checked from the status lights that it synced.

I checked the downstream power and I was at +12dBmV. Popped a 10dB attentuator inline and it solved my jitter and dropout problem instantly.
 
I really hate their Indian tech support. Called the activation number, a nice Liverpool lady sent the update file, waited 20mins but still on 20MB, she said it would take 5-10mins. Called back and referred to tech support, and now fobbed off telling me to wait 24hrs because their technicians are updating over the next 24hrs... even though she states that the file was already sent. Useless.
 
Reading the VM forum it seems they are working on an update to the Superhub, to allow the router side to be disabled if needed.
 
Finally... called back the activation team and persisted a little bit, turns out someone forgot to complete the upgrade properly, 5mins later it updates correctly! I could had been waiting for ages if I relied on tech support.

 
Khaaan! said:
The fact that the only router I have had so far that doesn't end up needing a reboot weekly at least is the WNDR3700 shows the load on the router(s) was quite high for what it/they could handle before. I have a Gigabit network and many Wireless N devices and stream HD content over the network daily as well as have a central backup store for the family to transfer their documents and data to.

That and my own usage on newsgroups after 9PM and before 10am.

The routers I had before the WNDR certainly weren't what you'd call cheap either but the Netgear's spec certainly allows it to be completely stable compared to the others I had bought and returned/rehomed.
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Sounds like you've bought rubbish routers then, nothing you've mentioned there is exactly taxing. A little switching traffic with backups / hd streaming of less than 50Mbps for a pure blue ray which I bet you actually stream 12GB compressed files of sub 10Mbps.
 
D-Link DIR655, Sitecom 300N XR, both Wireless N Gigabit routers, both are not really cheap and both get great reviews all round (hence buying them) but neither were stable on my connection with the latest then updates. The Netgear has been so far and it's been several months with each update Netgear has pushed out.

The Sitecom was even replaced under warranty as I feared it to be faulty.

Doesn't matter anyway, everything works right now exactly as I need and will need for quite some time and I don't want to make any big changes to that just because my ISP wishes to force the usage of a combined modem router with unknown specs. Again, that's no longer an issue via the bypass hack so everything has turned out as expected.
 
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I just recieved my letter about this deal... The only thing that's annoying me is the poor modem/router that they will want to install. I read on the cable forum that it has quite a lot of features removed.

I'd rather continue using my own one with the modem.
 
Trox said:
I just recieved my letter about this deal... The only thing that's annoying me is the poor modem/router that they will want to install. I read on the cable forum that it has quite a lot of features removed.

I'd rather continue using my own one with the modem.
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Same, I really hope they offer a proper "modem only" feature in the near future. Hopefully mine will be here tomorrow so I can see how bad it will be... :rolleyes:
 


Downgrade from 50Meg to 30Meg with no activation fee and renewal 12 months contract with £21.50 per month (£7.00 off discount loyalty) XL standalone broadband with superhub
 
Trox said:
I just recieved my letter about this deal... The only thing that's annoying me is the poor modem/router that they will want to install. I read on the cable forum that it has quite a lot of features removed.

I'd rather continue using my own one with the modem.
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You can do just that if you follow the instructions posted earlier.
 
bulldog147 said:


Downgrade from 50Meg to 30Meg with no activation fee and renewal 12 months contract with £21.50 per month (£7.00 off discount loyalty) XL standalone broadband with superhub
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Out of interest how did you get the bonus as I;m on the same package as you and pay £28.50 a month.
 
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Khaaan! said:
Just had a txt from VM saying the superhub should arrive between 5PM and 7PM - Quite looking forward to this now and the first thing I will probably do is download something off usenet lol.

Also, traffic management changes:

http://shop.virginmedia.com/help/traffic-management/traffic-management-policy.html

Small upgrade from 7GB to 10GB daytime and from 3GB to 5GB early evenings.
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That is quite a nice allowance upgrade actually. I've always found the capping policy of VM to be excellent when compared to other ISP's who generally have a monthly fair usage policy. At least with VM if you do go over on one day, you're only penalised for 5 hours and not the rest of the month, and even then you're only capped to 75% of your overall speed which on 30meg works out to be around 7meg. That's hardly slow in it's own right! and is a hell of a lot faster than some people get full pelt on ADSL lol

Bottom line...if you're being capped repeatedly on VM then it's your own fault. The full traffic management details is up there for all to see and in plain English, it doesn't take much to pause or even just limit the speed of a download during the capping periods
 
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Also the upload policy that started this month is fairly decent too and only applies to that peak period so if you upload 1.5GB then that's some serious uploading between those hours :p

I can't imagine anything other than P2P uploading that much and I find it highly unlikely anyone is going to be uploading youtube videos that large either because the length of the videos would go beyond what Youtube allows for normal users - Heck it took years for my account to be allowed longer videos!
 
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