Why are Evri are so absolutely abysmal?

Well they kept spamming me for feedback for trustpilot. 5 emails asking for a review so they got one.... 2 star. Delivery was ok but they constantly sending me emails at weird time for feedback so a ****** review is what they get
 
Well that's the second item sent by Gooutdoors declared missing, a £160 Osprey rucksack. It got as far as the depot last Thursday, and no update since then on the tracking, unbelievable. They are now sending a replacement next day delivery.
 
norm said:
Well that's the second item sent by Gooutdoors declared missing, a £160 Osprey rucksack. It got as far as the depot last Thursday, and no update since then on the tracking, unbelievable. They are now sending a replacement next day delivery.
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Fingers crossed all three turn up then you will have your "compensation"
 
Haze said:
They are usually driver related problems, but only company I have had issues with, and you do realise this is what op is complaining about?
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So if people complain about DPD, no company should use them? If someone complains about Parcel Force, no company should use them?

Every courier has it's failures. Companies use Evri because they are cheap and this thread has demonstrated that people don't want to pay more than they have to.
 
Wish the spammers posing as ‘Evri’ will bloody stop texting me. Had 3-4 this month

The text I got in the small hours was this Evri: Your parcel has a £2.99 shipping fee. Please confirm the fee to avoid cancellation of your order. (There’s a link). The other texts had different amounts from c.£1.80 to c.£3.50

Genuine texts from companies have the senders name in the from name, not a random phone number.
 
Those posting about missing items theft is a major issue in not only the depots but the delivery units too. They do have some fantastic loss prevention people but far too few. And over covid tasked them with chasing up couriers for not wearing masks or sanitising their hands rather than the day to day business of stopping them stealing stuff.

It’s not just theft lots of stuff will get damaged in transit. My old depot had a dedicated team specifically dealing with this 24/7 missing labels parcels ripped open or just obviously damaged. Again if you do things cheaply things get broken Parcels are literally chucked into the back of artics and piled up they only get palletised once they reach the actual depots

Journey would be

Customer collection> couriers car or van >local depot(DU) or collected from parcel shopAt this point >regional depot>national hub>regional depot > local depot > couriers car or van

From the local depot onwards parcels are literally tossed into the back of an artic stacked as high as they can go and then driven to a national hub, sorted and loaded into trailers for onward transport to a regional depot in the same manner then palletised into collared pallets (again just flung in) for transport to local delivery units to be manually sorted into cages for individual couriers

People don’t appreciate just how roughly parcels can and do get handled and that’s before you get the inevitable idiot that sees a fragile sticker and decide it’s funny to drop or kick it. If your sending something never mark as fragile it only attracts the halfwits. And expect your parcel to go through a rough journey and pack it accordingly
 
I don't think with Hermes/Evri theft from the depots is a major thing.

I think it's simply that they don't have the staff, or the infrastructure to deal with the volume of packages they deal with, and the management are dishonest about it and blame "theft" when in reality a lot of it is that packages are sitting waiting for a "quiet" day that might not come for months.
Even before covid it wasn't unusual for a Hermes package that was meant to be 3-5 days to take 7+ working days during "normal" periods, let alone at Christmas (which it turns out comes as a surprise to the people in charge of making sure Hermes had enough staff).

Assuming the companies that use hermes/evri get the cost of the packages that are "lost" back, i suspect that hermes/evri must lose an absolute fortune in compensation every christmas simply because they don't have the capacity to deal with the packages they're accepting and won't admit it to the companies using them, so customers waiting for packages are then chasing it up.

I also remember when we had the bad snow that was causing disruption, and hermes from memory basically said "***** it" and handed millions of packages over to RM to deliver, knowing that RM couldn't refuse them (and that RM were struggling themselves due to the weather). It said an awful lot about the business plan for them as a courier that their backup plan for being unable to cope was to pass offload their responsibilities onto a third party at no notice.
 
My local FB page is full of 'has anyone got my Hermes parcel' posts, usually accompanied with a picture of a parcel in front of a random door somewhere.
My parcel due on 2nd September finally turned up, refused it and got a refund as the box was totally crushed with a hole ripped in the side. Driver was like 'there's nothing wrong with it'. Yeah right.
There is literally zero care taken.
 
Just got two off amazon claims it was handed to resident but was just placed behind a wall.


Stuff like this is why internet delivery hasn't taken over
 
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