Why are Evri are so absolutely abysmal?

cheesefest said:
Wish the spammers posing as ‘Evri’ will bloody stop texting me. Had 3-4 this month

The text I got in the small hours was this Evri: Your parcel has a £2.99 shipping fee. Please confirm the fee to avoid cancellation of your order. (There’s a link). The other texts had different amounts from c.£1.80 to c.£3.50

Genuine texts from companies have the senders name in the from name, not a random phone number.
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I got one of those as well its the first text spam I've ever had wonder who the hell passed on my number...
edit: two now goddammit!
 
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Werewolf said:
I don't think with Hermes/Evri theft from the depots is a major thing.

I think it's simply that they don't have the staff, or the infrastructure to deal with the volume of packages they deal with, and the management are dishonest about it and blame "theft" when in reality a lot of it is that packages are sitting waiting for a "quiet" day that might not come for months.
Even before covid it wasn't unusual for a Hermes package that was meant to be 3-5 days to take 7+ working days during "normal" periods, let alone at Christmas (which it turns out comes as a surprise to the people in charge of making sure Hermes had enough staff).

Assuming the companies that use hermes/evri get the cost of the packages that are "lost" back, i suspect that hermes/evri must lose an absolute fortune in compensation every christmas simply because they don't have the capacity to deal with the packages they're accepting and won't admit it to the companies using them, so customers waiting for packages are then chasing it up.

I also remember when we had the bad snow that was causing disruption, and hermes from memory basically said "***** it" and handed millions of packages over to RM to deliver, knowing that RM couldn't refuse them (and that RM were struggling themselves due to the weather). It said an awful lot about the business plan for them as a courier that their backup plan for being unable to cope was to pass offload their responsibilities onto a third party at no notice.
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Theft absolutely is an issue alongside damage in transit having worked closey with the Loss prevention team and having actually caught thieving scrotes in my depots I know exactly how big an issue it is.one single case always stick with me as LP estimated they were taking 6 figures worth of parcels a year and had been for a long time

In terms of scale RM is multiple times larger in scale than Hermes who outside of peak in December will do < 2 million parcels a day. Rm are about 15 Billion letters a year alongside 1.3 billion parcels annually
 
Well I'll take back for the moment what I said about DHL-Local...The tracked delivery was bang on time and the driver was really nice.

It was a tin of paint though and not expensive items like those that had previously just disappeared when they arrived at their local depot.
 
A neighbour just told the wife that her 2 week delayed Evri package turned up today. The delivery guy had been on holiday for the last fortnight and came back to a huge pile of packages to deliver - seems in his absence they just didn't bother getting anyone to cover - incredible!
 
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Siliconslave said:
A neighbour just told the wife that her 2 week delayed Evri package turned up today. The delivery guy had been on holiday for the last fortnight and came back to a huge pile of packages to deliver - seems in his absence they just didn't bother getting anyone to cover - incredible!
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If he's a self-employed courier it's his responsibility to provide holiday cover.
 
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By no means conclusive, but I noticed on the packaging that the Kestrel 48 rucksack I had ordered, that was received on the same day the other Kestrel 68 (now missing) was due to be delivered you can see what appears to be an obvious rip in the cardboard box caused by a finger poking at it.

Presumably they thought as the two parcels were identical that I wouldn't mind if one went missing. Thieving scrotes.

I told Gooutdoors I wasn't best impressed by Evri and they didn't really care, saying they don't get many missing items.

And as for using another courier, it doesn't actually give you the option depending on what day/time you order it.

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Evri are great.
Cheap, good tracking,
Lockers.

Never had an issue I couldn't resolve. I send most of my parcels by Evri. And probably sent 100-200.
 
we use evri where i work, end of the day they are the cheapest by a good chunk.

and yes they are shocking, the amount of stock that turns up thats not ours is shocking. from the odd item to full pallets of stock for another company, and even someone else's returns pallet.

also the fun one where our contracted drop time is 1030-1100am 6 days a week, we should get a email stating what to expect, half the time we dont, and then the past few months our saturday delivery just hasnt shown up with no comment and no one at evri having a clue why not.

a few weeks back though 20 drivers just didnt show up at the warrington depot for the night shift, sort of tells you have bad the pace is.
 
I think a lot of couriers and especially the Post Office, who have been known to explode if they ever ring a doorbell and even worse a Ring video doorbell are not aware that zones can be set and they can be recorded as soon as they approach where-ever the bell is.

Watching a courier give up the will to stay on the spot after 0.5 of a second and go into panic mode after 2.8 seconds still makes me laugh.
 
Ordered a largish and reasonably delicate kitchen appliance on a Saturday, came in one piece on the Monday. No problemo!

100% success rate so far!
 
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