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Why is AMD quiet about black screens on 290x?

CAT-THE-FIFTH said:
It seems AMD is in the dark about this.

Badum!

Tish!
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Hello everyone,

Our Customer Support and Driver Teams have been aware of this problem and been working on it; they collected lots of feedback from our Support Forums, which has been very helpful.

I'd also like to thank those of you who have reached out to me directly via PM (i.e. weldon855) to provide more details about the issue.

We are going to release a new driver tomorrow which will fix the black screen problem you've been experiencing.

Thank you very much for your patience
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Hello again everyone,

Apologies, we need a few more days to post the driver. I will continue to keep you informed on our progress.

Thank you in advance for your patience
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Both these quotes were from the same AMD rep a few pages back so they are not in the dark about it. The fix driver could be coming today.
 
Sh0ckdoctrine said:
I'm in the same boat , if these drivers aren't out for me to test the card over the weekend I have no choice but to RMA it.

(which would probably be the smartest thing to do any way)
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I'm gonna do a fresh install of W8.1, reload all the drivers and run the GPU at stock. If the black screen issue replicates itself, I will know it's the hardware / driver issue.

I can't exactly RMA my card either as I have taken off the stock cooler, and MSI don't seem to cover taking off the stock cooler to adds water cooling (Sucks) :D

I'm relying on AMD to fix this on the driver side. I have faith something will be done, I really hope it's not a hardware issue as I don't think MSI or the retailer will take the card back lol.

mEl1xCD.gif
 
Boom you tried putting you Memory Oc back to stock? i've found that pushing the memory too far causes the BSOD, at least for me.

Would be nice to have a better warning than just a black screen and having to reset.
 
uksoldierboy said:
Boom you tried putting you Memory Oc back to stock? i've found that pushing the memory too far causes the BSOD, at least for me.

Would be nice to have a better warning than just a black screen and having to reset.
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Gonna have a play with a fresh formatted system, all latest drivers and stock GPU. See if it happens again.

I just hope this is a driver / software conflict, because my chances of getting a RMA are very slim as I put the card under water..

The joys of being an early adopter :p
 
Scramz said:
Im under water. You need to check your temps, if you are hitting high temps you will be down throttling your GPU automatically.

Under water whilst gaming, The GPU at hottest is 47 degrees. VRMS 41 and 37 degrees. Of course being that low there is no chance of throttling so you will be getting the most out of the card.

Again it all depends on the temps.

Edit: And my machine is nice and quiet :D
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Thanks mate nice info and I keep forgetting the sound benifits :)
 
Spribeye said:
New driver is out :D

Haven't tested yet.
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Located here:

http://support.amd.com/en-us/kb-articles/Pages/latest-catalyst-windows-beta.aspx

Feature Highlights of The AMD Catalyst 13.11 Beta9.4 Driver for Windows
Includes all Feature Highlights of The AMD Catalyst 13.11 Beta9.2 Driver
May resolve intermittent black screens or display loss observed on some AMD Radeon™ R9 290X and AMD Radeon R9 290 graphics cards
Improves AMD CrossFire™ scaling in the multi-player portion of Call of Duty®: Ghosts
AMD Enduro Technology Profile updates:
​XCOM:​ Enemy Unknown
Need for Speed Rivals
Click to expand...
 
Warsam71 said:
Hello again everyone,

Apologies, we need a few more days to post the driver. I will continue to keep you informed on our progress.

Thank you in advance for your patience
Click to expand...

Hello everyone,

The driver is up! :)

You can download it from here: http://support.amd.com/en-us/kb-articles/Pages/latest-catalyst-windows-beta.aspx

Don't forget to read the Feature Highlights as it provides more information about the driver.

And if you are still experiencing an issue after the installation of the driver, please use our AMD Issue Reporting Form for the Catalyst driver, here is the link: http://www.amdsurveys.com/se.ashx?s=5A1E27D25AD12B3D

Thank you again for all your patience everyone!
 
Warsam71 said:
Hello everyone,

The driver is up! :)
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Will try them tomorrow - not sure I like the phrase "May resolve intermittent black screens or display loss" - implies lack of confidence (even if it fixes all issues AMD were able to repeat for themselves).
 
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