"Dear James,
Hope you are doing good and staying healthy!
Thank you for contacting Dell Online Customer Care.
I understand from your email that you would like to change the shipping address for your recent Dell Order to the same as your billing address.
I would be glad to offer you assistance with the best possible resolution. Please rest assured!
I would like to inform you that as the order is in production stage, we will not be able to make the changes immediately. Please know that the shipping address can be modified once the order is shipped out from Dell.
Once the order is shipped you will be receiving a shipment notification on your e-mail with all the tracking details.
Once you receive the shipment notification, I request you to kindly reply to me on this e-mail and I will be contacting our Logistics Team asking them to update the shipping address as per your request.
I would also like to inform you that your order is in production and there is an inventory shortage on BASE required to build this order and the order estimated to ship out from Dell on 04/29/2022.
Please be informed that the order is being closely monitored by our order management team, as an expedite request is submitted by me on the order to get it delivered to you at its earliest.
Having said that, I don't want you to be at the receiving end and as a gesture, I would be glad to offer you a credit worth $100 as the order has been delayed.
Since an order is charged only post order shipment, we have a provision to process a credit only then. Hence, if you are happy with this credit, kindly reply to this email post order shipment (within 30 days) and I'd be glad to process this credit, which will be credited in the original mode of payment within 8 business days from then.
I hope I was able to address your concern healthily!
Sincerely,
Md Abid Mubadiduh Sheirki
Dell | Customer Care"
Thought that message was funny. What kind of garbage ordering system would Dell use that you couldn't change the shipping address on an order that's not shipping for two months (my backup monitor).