Soldato
Which monitor do you have?
World first QD-OLED monitor from Dell and Samsung (34 inch Ultrawide 175hz)
- Thread starter Grim5
- Start date
Which monitor do you have?
The OG (non f)
Soldato
Oh. I tried in Steam and it was all fine, but it's useless information because I have the f.
Oh wait. If I switch to HDR the videos will play but the screen is black.
I have another HDR monitor here I will try that.
Well, this is strange. The other HDR monitor (which also happens to be an Alienware) works fine. There is something weird with Steam videos that is affecting the AW3423DW and AW3423DWF
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Thanks for that, I am not concerned as it only happens there. Oh and I just tried it and it's not doing it now lol.
Turned on HDR and they still play fine.
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Soldato
Strange.
I am not bothered with it either, since I don't leave HDR on normally. My real problem was not being able to use Fullscreen, but luckily there is a way around that problem. I mentioned earlier that in Fullscreen its really dodgy switching between SDR and HDR (when I tab out of the game). Fortunately everything is fine in Fullscreen (Borderless) Window so I just stick to that in games. Either that or I don't tab out.
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Soldato
You are scaring me now. I tried again and they are working here too! I am starting to think you are mind controlling all AW34 monitors planet-wide.
Update: dell has accepted RMA, they are sending me a replacement monitor and asked me to send the broken one back to them. This is really good RMA support, I won't have any downtime because they send the new monitor to me first before I've sent the broken one back.
They were pretty good with me, I've already tried a bunch of things myself before contacting them and they didn't ask me to test anything else - I just sent them a video showing how the monitor becomes frozen showing a black screen when I try to enable HDR/SDR or when the PC wakes up from sleep and when it does this the buttons on the monitor become unresponsive and the only way to unfreeze it is to force a reboot by pulling the power cable out
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Soldato
I contacted Dell, they know about the issue and are looking in to it.
If it's a software bug then non F owners are SOL as can't do firmware updates.
Soldato
As you said, though, it's not really a big deal. I don't know about you but I don't leave my monitor in HDR mode anyway.
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No never. On for specific games.
Soldato
I have had service like that from them from like 15 years ago. Nothing new at all.
Soldato
I finally got around to ordering the Samsung's version, arriving on Thursday..
Reddit - Dive into anything
www.reddit.com
"
We have been made aware by a lot of customers having different results and experiences with the Dell Alienware AW3423DW and the AW3423DWF we decided to do a further investigation of multiple issues which have been raised, which include HDR-Tone-Mapping, HDR-Brightness and HDR-clipping.
The latest windows updates, monitor and GPU drivers were installed and both systems have been rebooted in order to make sure that the display properties would be applied.
After Setup of the AW3423DWF on an NVIDIA GPU we could immediately see a strange greyish colour/tone map shift. We also tested this on AMD GPUs and this behaviour was limited only to NVIDIA GPUs. Activating “Console Mode” and set the Source tone mapping to “ON” in the Monitor OSD-Menus removed the washed-out colours. (Figure 2)
Documenting the advanced properties of the Monitor showed already different max. peak brightness values delivered by the EDID. AW3423DW 1000-1060 Nits, AW3423DW 465 Nits. (Figure 1)
Windows HDR Calibration showed different clipping values close to the EDID information. In HDR1000 Mode the AW3423DWF started clipping at 450-460 while the AW3423DW reached a peak of 960-980 In HDR400 the AW3423DWF overshot at 450-510, while the AW3423DW reached a peak of 410-420 Nits. Changing the GPUs use did not much difference except for the overshoot in HDR400 with NVIDIA and the AW3423DWF. (Figure 3, Figure 4, Figure 5)
Brightness measurement with a photometer yielded an average brightness difference of 7,4% in the limited window testing. This was surprising, because after comparing the achieved values. It should be noted that our results are similar to the RTINGS1 measurement, however we did not test the “Real Scene” scenario, due to the lack of a standardized scene for the maximum luminance of the monitor when displaying a bright highlight in an HDR scene. And it should be noted that the “Real Scene” bears a quite large difference with 484 cd/m² (DW) to 345 cd/m² (DWF) or - 28,7%. (Figure 7, Figure 8, Figure 9, Figure 10, Figure 11, 3)
Performance in real gaming scenarios was also tested. Calibration also revealed similar behaviour like in the Windows calibration tool. In Modern Warfare 2 we noticed that in bright HDR areas the difference is noticeable but not always immediately. If visible, details are lost, and the area looks slightly washed out. (Figure 12, Figure 13)
Cyberpunk 2077 was completely overblown in high brightness areas by the AW3423DWF with loss of details and objects covered by overblown areas. These results were seen in HDR100 and HDR400, although the latter not as extensive. Changing the GPU did not have much impact on that effect; however, it changed the tone map slightly.
In summary, there are definitely several issues with the actual state of the AW3423DWF. The source tone map option in the menu of the monitor solves the desktop being washed out issue but limits further options in the menu. The tone mapping issues are most likely limited to NVIDIA GPUs and are not as extensive on AMD GPUs. However, the clipping behaviour seems to be tied to the Monitor and does not change much between NVIDIA or AMD graphics cards nor the choice of HDR Mode. It also should be noted that “HDR-Game” should not be used due to heavy artifacting at high brightness. The Peak brightness of the AW3423DWF is significantly lower than the AW3423DW"
Soldato
Just got notification that my replacement monitor is on the way 
Of course, typically, the line has disappeared for now, but I'm sure it will come back. Not sure what they'll do if they can't replicate the fault though (I assume it will be tested when they get it back!)
Of course, typically, the line has disappeared for now, but I'm sure it will come back. Not sure what they'll do if they can't replicate the fault though (I assume it will be tested when they get it back!)
Soldato
Reddit - Dive into anything
"
We have been made aware by a lot of customers having different results and experiences with the Dell Alienware AW3423DW and the AW3423DWF we decided to do a further investigation of multiple issues which have been raised, which include HDR-Tone-Mapping, HDR-Brightness and HDR-clipping.
The latest windows updates, monitor and GPU drivers were installed and both systems have been rebooted in order to make sure that the display properties would be applied.
After Setup of the AW3423DWF on an NVIDIA GPU we could immediately see a strange greyish colour/tone map shift. We also tested this on AMD GPUs and this behaviour was limited only to NVIDIA GPUs. Activating “Console Mode” and set the Source tone mapping to “ON” in the Monitor OSD-Menus removed the washed-out colours. (Figure 2)
Documenting the advanced properties of the Monitor showed already different max. peak brightness values delivered by the EDID. AW3423DW 1000-1060 Nits, AW3423DW 465 Nits. (Figure 1)
Windows HDR Calibration showed different clipping values close to the EDID information. In HDR1000 Mode the AW3423DWF started clipping at 450-460 while the AW3423DW reached a peak of 960-980 In HDR400 the AW3423DWF overshot at 450-510, while the AW3423DW reached a peak of 410-420 Nits. Changing the GPUs use did not much difference except for the overshoot in HDR400 with NVIDIA and the AW3423DWF. (Figure 3, Figure 4, Figure 5)
Brightness measurement with a photometer yielded an average brightness difference of 7,4% in the limited window testing. This was surprising, because after comparing the achieved values. It should be noted that our results are similar to the RTINGS1 measurement, however we did not test the “Real Scene” scenario, due to the lack of a standardized scene for the maximum luminance of the monitor when displaying a bright highlight in an HDR scene. And it should be noted that the “Real Scene” bears a quite large difference with 484 cd/m² (DW) to 345 cd/m² (DWF) or - 28,7%. (Figure 7, Figure 8, Figure 9, Figure 10, Figure 11, 3)
Performance in real gaming scenarios was also tested. Calibration also revealed similar behaviour like in the Windows calibration tool. In Modern Warfare 2 we noticed that in bright HDR areas the difference is noticeable but not always immediately. If visible, details are lost, and the area looks slightly washed out. (Figure 12, Figure 13)
Cyberpunk 2077 was completely overblown in high brightness areas by the AW3423DWF with loss of details and objects covered by overblown areas. These results were seen in HDR100 and HDR400, although the latter not as extensive. Changing the GPU did not have much impact on that effect; however, it changed the tone map slightly.
In summary, there are definitely several issues with the actual state of the AW3423DWF. The source tone map option in the menu of the monitor solves the desktop being washed out issue but limits further options in the menu. The tone mapping issues are most likely limited to NVIDIA GPUs and are not as extensive on AMD GPUs. However, the clipping behaviour seems to be tied to the Monitor and does not change much between NVIDIA or AMD graphics cards nor the choice of HDR Mode. It also should be noted that “HDR-Game” should not be used due to heavy artifacting at high brightness. The Peak brightness of the AW3423DWF is significantly lower than the AW3423DW"
I tried to get Dell to say exactly what these Smart HDR modes are in the F version but even their technical staff don't have the information.
These settings are new to the f version and seem to be a little confused. It seemed to be that they may even have different tone maps.
Some seemed to report very high dynamic range, greater than the monitor could achieve, but were compressing the data in to that dynamic range. I found by far and away the best setting was Display HDR
Whatever, the settings require further explanation from Dell and a possible new release of firmware. I am glad they are looking in to it.