After owning the monitor for several months now; the most annoying feature is one I have no solution for.
And surely I can't be the only one who notices this.
When on a web page or application for that matter which has a white or near white background; moving the mouse around makes it hard to track - I find its very easy to visually lose track of where the mouse pointer is when moving at speed. I enabled shadows for the pointer in the windows settings which helps a little bit but I still lose it at time. This doesn't happen on any of the VA or IPS monitors I have.
Damn that's unfortunate. I literally cancelled my order after reading of your troubles!OK, so I'm fairly certain now it's actual Burn In, and not a simple Image Retention, as the bar refuses to dissipate further, despite leaving it alone for the entire night. It's definitely much reduced (very faint, and for most people unlikely to be seen, but I do images and colours, so it was a bit more obvious for me), but not gone; hence the leaning towards Burn In vs Image Retention. Especially when the display was flawless initially (3 weeks ago).
This means that users having anything that's White (very bright in short) and the Brightness level is at 75% (or on the Standard/Default setting) for (less) a month (or less than 2 weeks on this setting in my case), you can experience Burn In from a static element like a Windows Border/Title Bar if you game or work for more than a few hours a day, every day during that month.
If you're in Windows, I'd recommend you change the active/focused Windows Borders/Title Bar to something like Storm Grey, and also, because Windows 11 reverts all non-active/focused Window to White again, so I would also recommend that you grab something that'll alter that as well to a darker colour, or go into Registry and alter some settings to change the non-active/focused Window to a different colour as well to help prevent premature Burn-In. And let's face it, not even 3 weeks yet, and I've somehow managed to get some Burn In already on the screen and I haven't even used it that excessively yet either.
I'm going to leave the display for now and not exchange or warranty it just yet, as I think now I've got this Burn In, I might as well test it for what can help mitigate the issues first before I get it replaced later on. So, back to Standard (75% Brightness), HDR auto. And for now, using the altered Windows settings to see if this Storm Grey helps, if so. Return to normal (White) after and see how long things need to stay on to Burn In the screen. Then from there do more testing on time it takes for that to happen each day. Then, when it's all over the screen, warranty and exchange it. Especially if the Burn In happened inside 3 weeks.
Damn that's unfortunate. I literally cancelled my order after reading of your troubles!
I wouldn't have done that. I've received it ,it's amazing and you have 3 year burn-in warranty.
I kept putting off getting this monitor but it really is in a class of its own,as in amazing.
Aye, it could just be this specific panel and display that's got this issue. We don't have any solid details at the moment, that's why I'm off as the guinea pig finding more potential details (on prevention and what to cause it).Exactly. Almost everyone is happy giving glowing reviews. One guy has issue, yep let's cancel the order
That's why you have 3 year warranty for, piece of mind![]()
Aye, it could just be this specific panel and display that's got this issue. We don't have any solid details at the moment, that's why I'm off as the guinea pig finding more potential details (on prevention and what to cause it).
But the 3 year warranty is only good if we know what causes issues and what appropriate measures to take to prevent issues like this; that we don't fully know yet. I mean, 3 weeks? For this to develop? Seems very fickle given the measures I took in the first place. But when we look at it as well, we can see a weakness in the measures I took; those Window Borders/Title Bars were left on default, and that default was a White colour, which means full brightness and burn. So, given this, a recommedation for users to adjust the colours down from White can be suggested for users nearing the end of their Warranty and no issues have developed, or after a warranty exchange near the end of the 3 years (since you won't get another replacement after that point). Currently, the default Windows 11 adjustments are not enough if you use multiple Windows on scren at the same time.
Will update as I find more.
Yea I've been dithering over this a while. Currently have the old Acer x34p which is still going strong although the back-light bleed is pretty bad. Been playing Resident Evil Village which really shows that upI wouldn't have done that. I've received it ,it's amazing and you have 3 year burn-in warranty.
I kept putting off getting this monitor but it really is in a class of its own,as in amazing.
I will replace, just not yet.I have taken almost no measures. I set windows to dark mode and my screen background is OLED friendly. That's it. No issues. No ask bar hiding or anything of the sort.
I recon it is bad luck. Get a replacement. Mrk would have got a replacement already![]()
I will replace, just not yet.
I have an opportunity here to basically "run wild" with this display now. And see what else can potentially cause issues and add them to suggestions/recommendations for users to think about applying, as some stuff (like the Border/Title Bar default on White) can be easily adjusted but also something easily missed.
Again, we can't always just rely on Warranty, since it'll run out eventually. So the more info we have, the better in the long term it'll be for everyone.![]()
Yea I've been dithering over this a while. Currently have the old Acer x34p which is still going strong although the back-light bleed is pretty bad. Been playing Resident Evil Village which really shows that up
Ok I de-dithered my life and re-ordered it, it's OOS on Amazon now until 17th April anyway and got a sneaky price drop. Gives me ample time to wimp out again or see if it drops further in the meantimeIf you've been dithering for a while as you say, I would go for it ,you always have the 30 days return for full money back if not happy.i was dithering for ages too and I have no QC problems ,I can't personally hear the fan and it's more impressive that I was expecting. I received the monitor on Saturday btw so had it literally 2 days.
that's a bit annoying it's OOS. Did you order the DW or DWF version?Ok I de-dithered my life and re-ordered it, it's OOS on Amazon now until 17th April anyway and got a sneaky price drop. Gives me ample time to wimp out again or see if it drops further in the meantime![]()
DW. I can wait, as long as they don't send me a returned one!that's a bit annoying it's OOS. Did you order the DW or DWF version?
Apparently the Philips doesn't include burn-in cover but I'm not 100% sure about that.