Here's the full text: Your replacement monitor is now being prepared for shipment. Please be aware that you must have your old monitor ready for exchange at the time of delivery. The monitor needs to be dismounted from its' base / stand and all cables disconnected where applicable. If your old monitor is not ready for exchange then the courier will not proceed with the delivery and will return the next business day to attempt the exchange. In total 3 attempts will be made by the courier to deliver the item on consecutive working days, thereafter the shipment returns to sender. If the replacement monitor is not delivered within the 3 attempts and is still required, a new service dispatch will need creating.