Soldato
Asus ROG Ally
- Thread starter kakarott
- Start date
100% not
So no 14 days cooling off period when buying online?
Just the normal UK 12 months faulty returns policy.
If you are looking for the "try before you buy" 14 day period. Not going to happen, unless its unopened or proven as faulty.
Soldato
What makes this item/retailer exempt from CCR?
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I think its part of the packaging but may be cardboard not plastic.
Are guys sure about this?
From their site under the Ally listing.
From their site under the Ally listing.
Returns and refunds
If you purchased online and you have changed your mind you can return your items within 30 days even if you have opened it for inspection. It must be returned as new and where possible, in its original packaging.If your item develops a fault we will offer either a repair, exchange or refund if the fault occurs within 30 days of purchase (or delivery or installation). If the fault with your product occurs within its guarantee period (normally 12 months from delivery) we will offer you a prompt repair service. In all cases we reserve the right to inspect the product and verify the fault.
Say what now? So it develops a fault and they can say "we're no inspecting the fault, gooday sir"
Yes but read what I pasted above. If that is on their website then they cannot renege on that surely?
Are you speaking from a bad experience G2?
Returns and refunds
If you purchased online and you have changed your mind you can return your items within 30 days even if you have opened it for inspection. It must be returned as new and where possible, in its original packaging.
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Soldato
It seems like boilerplate warranty terms.
I'm not sure what your expectations are but how many companies would take a customers word that an £700 electronic device was faulty and just send you a new one without verifying there was a fault which usually requires you to send the device into them to be inspected?
Some companies may offer you an 'advanced replacement' but that usually requires you to put your money on the line and give them the right to charge you if its not a warranty issue or found not to be faulty.
I get there are issues with Asus right now but I think you are looking for something which isn't there.
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Yes. I bought something (a few things in the past 20 odd years) from Currys/PC world, opened them and tried to return and they have been awkward and flat refused the retrurn as its been 'used'
Summary nicked from Neogaf thread from ASUS QA on YouTube..
These were the most interesting updates:
The sticky button issue has been fixed
They are still optimizing performance and expect gains at lower wattages
You can stream and capture with it easily using an external USB type C hub with an HDMI out or even via WIFI
There will be third-party accessories
You can install any OS you want on the device, including Steam OS, though they won't be able to support it and it will be up to Valve. Dual booting should work, but they don't know how it works (these guys aren't tech people)
If you reinstall Windows, you'll get all the drivers and software (Armory Crate for the ROG Ally) from ASUS
They plan to give it robust support and plan to support it for years to come
Bios uses secure boot, can be turned off. Has plenty of features.
Can upgrade the SSD easily! Very accessible, very easy to reach! There will be a teardown video soon.
Gyro support at the moment is not built into the software, needs to be supported by the game by they're working on it to make it global
Possible to disable multi-threading and cores (not at the moment, they're working on it)
Will support VR
Support up to 4 controllers
Has game profiles, and you can customize performance individually
Armory Crate can be disabled at boot if you wish
The screen can't be set at 40hz but can be run at 40hz with frame limiting (and it has VRR)
They are taking the feedback from the reviews very seriously and improvements are coming.
These were the most interesting updates:
The sticky button issue has been fixed
They are still optimizing performance and expect gains at lower wattages
You can stream and capture with it easily using an external USB type C hub with an HDMI out or even via WIFI
There will be third-party accessories
You can install any OS you want on the device, including Steam OS, though they won't be able to support it and it will be up to Valve. Dual booting should work, but they don't know how it works (these guys aren't tech people)
If you reinstall Windows, you'll get all the drivers and software (Armory Crate for the ROG Ally) from ASUS
They plan to give it robust support and plan to support it for years to come
Bios uses secure boot, can be turned off. Has plenty of features.
Can upgrade the SSD easily! Very accessible, very easy to reach! There will be a teardown video soon.
Gyro support at the moment is not built into the software, needs to be supported by the game by they're working on it to make it global
Possible to disable multi-threading and cores (not at the moment, they're working on it)
Will support VR
Support up to 4 controllers
Has game profiles, and you can customize performance individually
Armory Crate can be disabled at boot if you wish
The screen can't be set at 40hz but can be run at 40hz with frame limiting (and it has VRR)
They are taking the feedback from the reviews very seriously and improvements are coming.
Soldato
I have never had an issue with Currys but tbh have always done it online phone/live chat to return. I have opened up things and inspected it/felt it and decided the quality wasn't as good as expected and thus returned it then within 30 days and they have been fine. Being actually used no idea, I expect not.
Soldato
This if true at least sounds like trying to do the right thing with it.
Soldato
Having used it recently on my ROG Flow X13 I can only imagine it will give you PTSD on such a device unless the UI is reworked!
Caporegime
Armoury crate is utterly garbage.