*** ASUS UK P67/H67 swap out details finalised ***

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Sent mine last thurs, rang them today and they're saying it's 7-10 working days and the bank holiday days are not working days so it looks like it might be some time before I get my mobo back.

Looks like I won't be doing any work for a while, i may have to buy another mobo to get back up and running again. Does the replacement board come fully packaged like new?
 
Mint_Sauce said:
Sent mine last thurs, rang them today and they're saying it's 7-10 working days and the bank holiday days are not working days so it looks like it might be some time before I get my mobo back.

Looks like I won't be doing any work for a while, i may have to buy another mobo to get back up and running again. Does the replacement board come fully packaged like new?
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Unless it was Jay Parmar himself you spoke to, that is their standard reply, but they have been returning them much quicker than that, although things do appear to have slowed down a bit over the last few days.

To answer your last question, yes, you do get a full retail packed board in exchange, with all the leads etc.

Hope you don't have to wait too long before you receive it though.
 
Montala said:
Unless it was Jay Parmar himself you spoke to, that is their standard reply, but they have been returning them much quicker than that, although things do appear to have slowed down a bit over the last few days.

To answer your last question, yes, you do get a full retail packed board in exchange, with all the leads etc.

Hope you don't have to wait too long before you receive it though.
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Ive just rang today to ask to speak to Jay Parmar and hes out of the office again!,i have a feeling hes asked the phone staff to stop taking calls for him regarding the SB replacement program.

I left my name and phone number yesterday but had no call back,and have today done the same,the lady i spoke to say hes getting lots of requests to speak to him.

While i appreciate the backlog and BH im extremely disappointed with the support Asus have offered me over the phone and via email while i may add i havent had a reply since i sent it 3-4 days ago,this is not a rant just a tad disappointed at Asus UK. MSI appear to be handling the SB exchange a lot better.
 
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Thanks Montala, I'm not sure if I should order another then sell the replacement or just wait and see if it turns up tomorrow.

I rang Asus who were very unhelpful, their VIP support is a web form, no contact numbers for any customer support other than an 0870 number and those guys don't deal with motherboards so send you back to the 'vip' form. I then asked if they have a complaints dept and they gave me an address to send a complaint letter to based in Sweden!

Honestly, I'll never buy another Asus product again, absolutely terrible service!!!

*rant over*
 
i rang them....what a waste of time, the guy i was speaking to knew jay palmer yet could not put me through, wasnt allowed lol. although he knew about the sandy replacement scheme he knew nothing about when i was going to get my board back...oh sorry he knew something he said theres a load of ppl ringing about this and it could take a while for me to get my board back. after that i said thanks a lot and said my goodbye.
 
Montala said:
I am not really trying to stick up for Asus here, but it could just be that they have still not received the B3 boards for some of the more popular variants.

Mine was for the micro-ATX PRO board, which it appears was, for whatever reason, one of the first to be made available.

Although it can probably be found easily enough, with a bit of on-line searching, anyone who is getting a bit anxious can always call Asus UK on 01442 202700, and ask to speak to whoever who is dealing with the Sandy Bridge update programme.

For obvious reasons I would rather not quote individual names on an 'open' website, but the service I received from them could not have been quicker, or more personalised, and I know that some other members on here have also now received their 'new' boards.
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Do I have to ask to speak to a specific person?

I submitted my details online yesterday, only received a confirmation email. Tried calling the number above and the only options available were for sales or technical support (chose technical support, desktops). Spoke to some foreign lady and she basically just asked me if I had filled out the online form and that I would have to wait and "check the forum" (wtf?)

I asked if there was specifically someone who was dealing with this recall programme and was told there wasn't.

Help!

edit: I should probably have read this page too before replying
 
i got mine tuesday this week 26th sent last monday , brand new full box of bits etc.

but i bought a replacement and will be flogging the sabertooth, i got a fatal1ty p67 and am very impressed with it , amazing fast boot and shut down ( bios seems to check everything lightening fast ) highly recommend one btw , i've allways had asus in the past.
 
Update:

Jay Parnar has just got back to me this afternoon so my earlier posts saying Asus are ignoring customers is completely Wrong:)

I was given a tracking code and to be fair he was very helpful and very very apologetic for the delay in getting back to me.

So maybe i was a little harsh in slating Asus

I was also told another 30 boards have been shipped today along with mine

I suggest to ring up Asus and ask for Jay as everyone else i spoke to from Asus was useless apart from him

Make sure when you ring up to press the option for sales then components i think it is.

If you press the option for technical support you will be passed to a foreign call centre where i had all my troubles and they will not pass you through to any SB team.

The sales option i think is a English call centre from what i can tell and then you can ask for Jay Parmar.
 
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Just in case anyone missed it earlier, the best number to call is 01442 202 700 which goes straight through to their UK office.

Also I completely agree with what 'kmufc77' has just posted, as I too found Jay Parmar to be extremely helpful, and he really seems anxious to help, which seems to be all to rare a quality these days.

There is of course no guarantee that he is always going to be available, but it does look as if he is virtually 'in charge' of the Sandy Bridge replacement programme, and he is really the only person worth speaking to there.
 
Why are you guys falling over yourselves to change your boards?

Have you had like serious problems? I can't understand the urgency to get rid.

TBH I'm in no rush whatsoever to change to a B3. This was my first ever build. After years of Dell and overpriced custom jobs, so far this machine has run like a dream. Totally faultless and stable at 4.6 and my GTX570 is rock solid at 850 mhz on stock volts and it never goes above 70 degrees?

If I had a need to use 4 more SATA ports then it may be worth considering swapping it out but so far I'm sticking with the B2

If it ain't broke etc....
 
Boge said:
Why are you guys falling over yourselves to change your boards?

Have you had like serious problems? I can't understand the urgency to get rid.

TBH I'm in no rush whatsoever to change to a B3. This was my first ever build. After years of Dell and overpriced custom jobs, so far this machine has run like a dream. Totally faultless and stable at 4.6 and my GTX570 is rock solid at 850 mhz on stock volts and it never goes above 70 degrees?

If I had a need to use 4 more SATA ports then it may be worth considering swapping it out but so far I'm sticking with the B2

If it ain't broke etc....
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There is a 3 month window to switch the boards via this "no questions asked" swap program so its only natural to want a fully working version with no design flaw. I think most of the annoyance is the downtime without any board.
 
Well my board is "Fully Working" as far as I'm using it. I only use 2 SATA ports and have no intention of using any more. It's a gaming rig. Not used for massive encoding of critical data ( I can understand that would be a good reason to swap)

A "possibility" that a couple of the other ports that I don't use "might" fail if pushed too much isn't enough to make me panic into swapping it TBH.
 
I sent my board last Wednesday, and received it today, so 8 day turn around inc 2 bank holidays and a weekend. Guys you just need to be more patient, especailly those that have only just send theirs!
 
Boge said:
Well my board is "Fully Working" as far as I'm using it. I only use 2 SATA ports and have no intention of using any more. It's a gaming rig. Not used for massive encoding of critical data ( I can understand that would be a good reason to swap)

A "possibility" that a couple of the other ports that I don't use "might" fail if pushed too much isn't enough to make me panic into swapping it TBH.
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It's been done to death elsewhere so not going to regurgitate it.

The ports will fail given enough time/usage, the design flaw guarantees that. The design incorporates a transistor that leaks current beyond tolerable levels, which given sufficient time or load will cause the ports to degrade and eventually stop working. The only way to stop this happening is not to use them.

You are right that you won't be affected, and in fact it is likely most casual users would not see the problem within the boards expected usage lifespan (i.e. before they would buy another one), but that doesn't justify using words like "might", "possibility", etc. That being said previous threads discussing this topic have highlighted posts on other forums where people reported hitting the problem early after some heavy throughput on the ports, and if retail customers are seeing this problem in the wild, and Intel have orchestrated a worldwide recall, it clearly isn't a trivial problem that "might" "possibly" affects users.

There is also the point that when you come to sell your motherboard, what do you think prospective buyers are going to ask you? "Does this motherboard have that flaw everyone was talking about?" "Is this the B3 revision one?". Would you rather take a hit on the value of your board, or take advantage of a free (if a little inconvenient) recall with a guaranteed functional replacement? Seems like an easy choice to me.
 
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Well I disagree.

Good luck with your swap outs all and I hope you get a much better board than the one you replaced. I'm still sticking with mine.

As for resale value , in 3 years time I'll just absorb the £40 or so I "might" lose

Anyway. The B2 rev might prove to be more stable and a better clocker than the B3 and even possibly become more sought after as a consequence.

Yes I'm having a bit of a laugh with the last bit but hey , y'never know right?
 
i dont think the change of a transistor related to sata ports will effect overclocking, as long as thats all that is different.
 
Boge said:
Well I disagree.

Good luck with your swap outs all and I hope you get a much better board than the one you replaced. I'm still sticking with mine.

As for resale value , in 3 years time I'll just absorb the £40 or so I "might" lose

Anyway. The B2 rev might prove to be more stable and a better clocker than the B3 and even possibly become more sought after as a consequence.

Yes I'm having a bit of a laugh with the last bit but hey , y'never know right?
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it will eat away at you for the rest of your life that you never did the swap out , you'll have nightmares about it :p
 
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