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Graphics Card Warranties (UK Only) - Let's see how good they really are!

weehamish said:
Awww man lol, i know how you feel!

I had 3x 7850s faulty! Did you buy from OCUK?

I see a lot of problems with the AMD cards latley?
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3?! i would have given up all hope

i didn't buy both from ocuk. the third card i bought, a wf 7870, doesnt seem to be faulty. been using it for 3 days and has worked fine since.

have you decided to get a nvidia card instead?
 
Nelly said:
XFX - Customer service is very poor and slow at best
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Wasn't to do with a GPU but I just recently RMA'd a PSU to XFX UK, it took a few e-mail exchanges covering at most a day in time for them to decide there may be a fault. returned the PSU, was tested and delivered back with no fault found in just over a week. Can't ask for more than that.
 
Cleeecooo said:
Just a suggestion or two, you may want to state that OcUK will only send a replacement from stock after 28 working days (for cards over 28 days old)

Also, According to SOGA 1979, all fixes/replacements should be done within a reasonable amount of time, so in theory, all retailers should take a max of 28 days :)
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Is this 28 working days?
 
I had a evga 480gtx that one had to rma a month ago. I even got rid of the stock cooler and fitted a water block. The rna went fine and took a couple of weeks to sort out and at the end they sent me a 580gtx


Posted from Overclockers.co.uk App for Android
 
rma'd one of my 6850's and sent it to ocuk who then sent it too asus and have recently been told that a 7850 has been dispatched too me (well cuffed) in total the process took just over a months great job ocuk and asus :D
 
Freddie1980 said:
I don't know what it is but this issue comes up a lot with RMAing to OcUK where the customer claims the card is faulty yet when the card is tested back at the store they say it works fine.

Is there another computer you could test it out on?
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Well I finally managed to get a work colleague to try the card in his rig. Very sim specs to mine. From Oc as well in fact:


: Krypton Intel Core i7 950 3.06GHz @ 4.00GHz USB3SATA 6Gbs Overclocked Bundle - Asus LG W2486L-PF 24" Widescreen LED Monitor - Glossy Black Corsair Professional Series™ Gold AX850 High Performance 850W Power Supply (CMPSU-850AXUK)


He has same problems as me. Crashes: lines all over screen and band down middle of screen. So now of course I am two weeks past warranty. However I will be raising a complaint as I think their tests are not done for long enough to see problem. Rma'ed card mid nov. Warranty to run out 6/12/12. They send it back saying cannot find fault. I am unable to get access to another rig until last week and immed get fault .

EDIT:

images on my friends rig(he normally runs a 6970 2GB no problem - this is with my 6870 1GB):
68701GBfault1_zps7e58d392.jpg


68701GBfault3_zpsf18839ba.jpg


68701GBfault4_zps9bb8d9d4.jpg


68701GBfault5_zps8f3b5688.jpg



I have a video of screen issues on my rig here ( I also had the same coloured screen crashes as shown above on my friends rig and lines):

Code: 
http://www.youtube.com/watch?v=Iu-ZB9EzEFQ
 
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Cleeecooo said:
Sapphire cards usually have a 2 year warranty, unless you bought it pretty much on release, then you may still have some warranty?

I'd RMA again if you are certain the card is faulty.
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Well they have re-opened the original RMA ticket and told me to send it back in. However they claim they ran games for hours with no problem. However my mate left the title screen of Xcom on for 60 seconds and it crashed.

They are also blaming me for not telling them that it crashes on internet and video as well and that this is how they have not been to identify fault. Doesn't seem to gel with my experience or my mates experience - i.e. crashing immediately ( his flatmate also tried the card and same issues. not sure of specs but AMD CPU and board - newish - will be getting a copy of specs later )

So I will send the card tomorrow or saturday ( when my mate gives it back to me ) and I'll be looking to get a better response this time. My mate and his flatmate are sure that it's the card and it's quite obvious after a couple of minutes. So unless OC pull their finger out ( bearing in mind I will have spent almost £30 in postage - will I see any of that returned as goodwill gesture ? ) they will have lost three customers.

So fingers crossed.

Strange as people are ususally pretty positive about OC customer service.

In relation to the warranty question - I bought this as part of a whole system on 6/12/2010 so card warranty ran out 6/12/12 but I RMAed with this fault 13/11/2012 .
 
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djferrick said:
I suppose I could post it and then advise him to keep an eye it if that's the done thing ? Is it ? Or how does one broach the subject with Mr UB .
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Make a post in the OcUK Customer Service section, explain everything as you have here, 5UB will most likely see it, take it from there - good luck, hope you get it sorted.
 
thanks for the help folks - will post card today and drop a post to your man,

EDIT: ok posted in that section. Posted card today. Fault recreated on third rig of following specs:

1250w CMaster RealPower x3SLi
2GB MSI GTX560Ti TWINF2/OC graphic card
ASUS EAH4870X2 TOP/HTDI/2G
SSUNG SH-S223F/BEBE SATA oem
Dlink DWL-G520 54Mbps PCI Adap
AMD PHENOM II 940 3GHz QC Blac
1 x ASUS M3A79-T Deluxe 790FX Socket AM2+ 8 channel audio ATX Motherboard
1 x Maxtor 500GB Hard Drive SATAII 7200rpm *32MB Cache* - OEM
1 x OCZ 120GB RevoDrive SSD PCI Express x4 Read = 540MB/s, Write = 490MB/s 65,000 IOPS


so def card and nowt else. Hopefully more luck with OC uk techs testing this time
 
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email recd today saying they have now sent back to sapphire for repair/replace. So that's progress.

I suppose all I can take from the experience is to test in another rig to be absolutely sure . Once again thanks or all help from forum members
 
wkingsnorth said:
Nelly - Under SOGA can't the manufacturers technically take as long as they like as your contract is with the seller and you didn't buy from the manufacturer?
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I just contacted Trading Standards about this a few year ago, they told me that items such as motherboards, graphics cards etc, should take no longer than 28 days from receiving the item.

Contract is with the seller, regardless of what the retailer will tell you, even if they say they only cover the first year of warranty etc.

Saying all this, if it's an item from say Gigabyte - I would go direct with them, because we know how quick they are with the RMA i.e. a few days, maybe a week if your unlucky, so even if you know a retailer is crap, but the Gigabyte item is cheaper, it won't really matter.
 
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