Hazro - Any Update?

go.mole · 24 Sep 2008 at 10:46

Well I'm hoping that mine will turn up today.

It was picked up 47 and 1/2 hrs ago

So the 48 hrs is getting close!

ntemples1 · 24 Sep 2008 at 11:02

Well i phone ocuk and they can't gaurantee that i'll get the updated version but did say that if wasn't happy I could send the monitor back and get it replaced, so I ordered anyway and fingers crossed!

go.mole · 24 Sep 2008 at 11:25

Well 48 hours has come and gone

Still hoping that I get it before lunch so I can play with it and see what's changed

CooperFBI · 24 Sep 2008 at 11:55

I'm guessing Hazro haven't contacted you to tell you its on the way?

They seem to be exceptionally crap at liasing with their customers.

go.mole · 24 Sep 2008 at 12:08

CooperFBI said:
I'm guessing Hazro haven't contacted you to tell you its on the way?

They seem to be exceptionally crap at liasing with their customers.

I've heard nothing and not had any emails. It's just a waiting game.

I'll email them tonight if it hasn't arrived today, but then it will probably turn up before they reply to the email.

tryingtimes · 24 Sep 2008 at 12:23

Look at it from their point of view - they've just received probably 50 monitors in the post and have to evaluate them all and upgrade firmware - retest and then arrange couriers for each one.
I imagine they're having a pretty hard time of it.

More comms would be good, but I bet this is the first time they've had to deal with something like this.

go.mole · 24 Sep 2008 at 12:32

Yeah, that's why I'm not moaning, I'm just keeping people informed of my experience

I'm happy though, my monitor is getting fixed and all I had to do is bring it to work and they are doing all the rest.

I can't complain

viennese · 24 Sep 2008 at 12:42

If only they had delayed launch by just another week for final testing we wouldn't be in this mess! I praise companies with the attitude of "it will be ready when it's ready" and not rush releasing products/software because of unrealistic deadlines.

CooperFBI · 24 Sep 2008 at 12:43

It looks like they shunted it out early to compete with the HP. It's backfired.

mrk · 24 Sep 2008 at 13:07

Just got a confirmation email, my 24” is being picked up on the 1st Oct by FedEx and I am in London on the 2nd and 3rd so assuming turnaround is 2 days I will have it back Friday/Saturday so I won’t actually be missing the monitor at all hehe.

Good times.

go.mole · 24 Sep 2008 at 13:13

pffft

Mine still hasn't turn up

Depressed.

viennese · 24 Sep 2008 at 13:14

mrk said:
Just got a confirmation email, my 24” is being picked up on the 1st Oct by FedEx and I am in London on the 2nd and 3rd so assuming turnaround is 2 days I will have it back Friday/Saturday so I won’t actually be missing the monitor at all hehe.

Good times.

Is that the date you specified? They don't deliver on w/e I'm pretty sure.

Mick-1965 · 24 Sep 2008 at 13:32

viennese said:
If only they had delayed launch by just another week for final testing we wouldn't be in this mess! I praise companies with the attitude of "it will be ready when it's ready" and not rush releasing products/software because of unrealistic deadlines.

On this note.

I`ve just been on the phone to that nice chap at Hazro again.

Its seems they are having problems with the cable thats being fitted to stop the green sparkling, ( I think from their supplier ) so its going to be 2 or 3 days longer than anticipated.

go.mole · 24 Sep 2008 at 13:41

I think I'll send them a nice email tonight asking for an update :/

They don't seem to be having a good time of it.

Sijo45 · 24 Sep 2008 at 13:59

Mick-1965 said:
On this note.

I`ve just been on the phone to that nice chap at Hazro again.

Its seems they are having problems with the cable thats being fitted to stop the green sparkling, ( I think from their supplier ) so its going to be 2 or 3 days longer than anticipated.

Grrr... How annoying. I guess I will have to put up with my old 17" monitor longer than anticipated.

tryingtimes · 24 Sep 2008 at 14:07

The thing is, I returned my Hazro to OC for a refund and went back to the drawing board looking for an alternative, and now I'm considering reordering one because there really aren't any alternatives!
I'm not happy with wide gamut, so it leaves this or the PVA Dell 2408WFP (with input lag) - or a PVA Eizo S2431W at an extra £150.
:rolleyes:

go.mole · 24 Sep 2008 at 14:10

Well I like my Hazro and would like it back now

philjohn · 24 Sep 2008 at 14:53

tryingtimes said:
The thing is, I returned my Hazro to OC for a refund and went back to the drawing board looking for an alternative, and now I'm considering reordering one because there really aren't any alternatives!
I'm not happy with wide gamut, so it leaves this or the PVA Dell 2408WFP (with input lag) - or a PVA Eizo S2431W at an extra £150.

Dell 2408 is also wide gamut, so it's just the Hazro or the Eizo.

Sijo45 · 24 Sep 2008 at 17:57

Anyone had their updated monitor back yet or any word from Hazro, aside from the comment about the shielding cable causing problems? I haven't heard a peep out of them yet and starting to miss my screen, even though it's only been 3 days.

viennese · 24 Sep 2008 at 18:28

I would be surprised if any screens were returned this week tbh. They must have a room full of monitors waiting to be serviced and now having to resolve this cabling issue on top.