Man of Honour
Hazro - Any Update?
- Thread starter tagsuk
- Start date
Associate
I had a call from Jez at Hazro. Very helpful guy, only too happy to discuss what's going on at the service centre.
He told me they are still working on the snow problem, which has been reduced with the shielding, but not eliminated on all monitors. The replacement cable they ordered has not sorted the problem completely. Apparently, the problem is a combination of the genesis controller board and the cables used, but they are still working on a full resolution, which they are hoping to have sorted by the beginning of next week.
He told me they are still working on the snow problem, which has been reduced with the shielding, but not eliminated on all monitors. The replacement cable they ordered has not sorted the problem completely. Apparently, the problem is a combination of the genesis controller board and the cables used, but they are still working on a full resolution, which they are hoping to have sorted by the beginning of next week.
Associate
/fear
Hope they will send back fully fixed units @ OcUK ...
Hope they will send back fully fixed units @ OcUK ...
Associate
- Joined
- 16 Sep 2008
- Posts
- 52
Right, it would nice if some of this was communicated. If it wasn't for this thread, I'd have just been expecting it on monday.
From reading about the ongoing RGB sliders and shielding problem, I wouldn't be surprised if I'm still waiting next friday
The whole point of me ordering from stock was that I would have a monitor (haven't got one at the moment - just a backup laptop) to use until all the issues were solved, then I would have sent it back to Hazro for a 24/48 hour turnaround. As it is, I'm just waiting like everyone else
Ah well.
I ordered a 24" this afternoon (paid for Sat delivery) and it's sitting in the warehouse queue. Considering that other people who have placed orders are also waiting, it seems pretty certain that OCUK are waiting for the upgraded stock to come in before shipping any more out. But the 26" might be different - call OCUK in the morning and ask what's happening with them.
At the risk of sounding like an idiot how did you make the page black MRK?
looked everywhere lol
There's a thread kicking around on how to place styles in your firefox stylesheet override, search on "custom forum colours"
Man of Honour
Yup 
Associate
They are still trying to figure out how thay can definitely fix the 24Wi, they still experience problem with the sparkling issue, despite the replacement/shielding of the component inside. So do not expect them to work on the 26Wi before some time :/
LG had the same problem with banding on their own 2600HP and had to release a new version with an upgraded firmware. I dont know if it uses the same panel.
You can read prads LG2600HP review here
http://www.prad.de/en/monitore/review/2008/review-lg-w2600hp.html
You can read prads LG2600HP review here
http://www.prad.de/en/monitore/review/2008/review-lg-w2600hp.html
Had a very informative call from Jez late on Friday, guess I should have posted earlier but I was away! Ok a few points (let's see if I can remember...):
Banding: Totally fixed with new firwmare
Green snow: In his own words they have no idea what the cause is, they tried 3 things (firmware, shielding and changing cables) and neither worked. They said that they were working over the whole weekend and hope to have some good news. They said for people who are temporarily solving the issue with different cables e.t.c, once they know the exact cause they would rather fix the problem than have customers put up with a fix. Remember, this was on Friday, so since then they could have found the fix.
Backlight luminance: The new firmware reduces the backlight luminance so we should be able to hit from ~180cd/m² to ~125cd/m² by default (trying to hit the target of 120 but obv screen dependent). This is done by reducing the amount of power the backlight uses, hence reducing it's luminance and allowing us to hit darker blacks.
Firmware: The RGB sliders problem is a bug which was an anomaly. He said this was totally unacceptable and will be fixed with others.
Future revisions: There will be a revision of the 24" and 26" monitors in around Feb, which will allow us to modify backlight luminance ourselves (amongst other fixes which I've forgotten).
Uneven colours (problem that I'm having where to get a neutral colour I have to set reds around 10 less than greens and blues using the OSD sliders): It's a common misconception that having all values at the same setting will result in a neutral picture, instead all values are independent of each other. Having said that, going to an extreme like I'm doing may imply a problem which they'll look into.
Overall Jez was very friendly and helpful, talking to him made me feel that they really know what they're talking about and want the customer to have the best screen possible. He even said on their new website they'll be talking about the drawbacks of S-IPS panels so that customers know what to expect, so they seem like a really honest company. Now the only problem I'm having is wondering whether to wait for the revised model, so I'll see what the firmware update can do!
Banding: Totally fixed with new firwmare
Green snow: In his own words they have no idea what the cause is, they tried 3 things (firmware, shielding and changing cables) and neither worked. They said that they were working over the whole weekend and hope to have some good news. They said for people who are temporarily solving the issue with different cables e.t.c, once they know the exact cause they would rather fix the problem than have customers put up with a fix. Remember, this was on Friday, so since then they could have found the fix.
Backlight luminance: The new firmware reduces the backlight luminance so we should be able to hit from ~180cd/m² to ~125cd/m² by default (trying to hit the target of 120 but obv screen dependent). This is done by reducing the amount of power the backlight uses, hence reducing it's luminance and allowing us to hit darker blacks.
Firmware: The RGB sliders problem is a bug which was an anomaly. He said this was totally unacceptable and will be fixed with others.
Future revisions: There will be a revision of the 24" and 26" monitors in around Feb, which will allow us to modify backlight luminance ourselves (amongst other fixes which I've forgotten).
Uneven colours (problem that I'm having where to get a neutral colour I have to set reds around 10 less than greens and blues using the OSD sliders): It's a common misconception that having all values at the same setting will result in a neutral picture, instead all values are independent of each other. Having said that, going to an extreme like I'm doing may imply a problem which they'll look into.
Overall Jez was very friendly and helpful, talking to him made me feel that they really know what they're talking about and want the customer to have the best screen possible. He even said on their new website they'll be talking about the drawbacks of S-IPS panels so that customers know what to expect, so they seem like a really honest company. Now the only problem I'm having is wondering whether to wait for the revised model, so I'll see what the firmware update can do!
Man of Honour
I'm at 181cd/m2 at the moment just by dropping the RGB sliders then calibrating form there. I think the luminance is nicer now but of course 120 would be great ot of the box or as close as possible!
Good to hear they should have a snow fix start of the week - Mine is due to be picked up on the 1st so will be good to have it back by the end of the week when I get back from a short break in London!
Interesting news about the revised model though - did he mention how the revised model will be rolled out? is it a new product to go alongside the existing 24" or will it be an upgrade to replace the existing one thus resulting in a new swapout did he mention?
If it's not the latter then I'm hoping they have some kind of trade in plan, send back the old model and pay a small amount extra for the new model. I'd be quite happy with that I suppose!
Good to hear they should have a snow fix start of the week - Mine is due to be picked up on the 1st so will be good to have it back by the end of the week when I get back from a short break in London!
Interesting news about the revised model though - did he mention how the revised model will be rolled out? is it a new product to go alongside the existing 24" or will it be an upgrade to replace the existing one thus resulting in a new swapout did he mention?
If it's not the latter then I'm hoping they have some kind of trade in plan, send back the old model and pay a small amount extra for the new model. I'd be quite happy with that I suppose!
Associate
I know youre happy is with the backlight level on yours.
But there is a lot of people suffering from excessive white glow. Which in my oppinion is down to the backlight level being too high.
Even on this replacement model I can only get the black level down to 1.06cd/m2, better than it was before but still not good.
Shame there isnt a service menu you can get into to adjust it.....or is there ? There`s a couple of things Ive found you can do on start up with the button presses, but no service menu.
Man of Honour
WHat kind of things have you found ?
Nope, unfortunately I had to get back to a meeting at work (yeah I actually left it for this call, it was so boring!) so couldn't dive in with the questions, but I'm getting a call tomorrow from him so I'll be sure to ask about it!
Heh, after reading Mick's post I went to play around with combinations of the OSD, holding down and turning it on doesn't allow it to turn on (but that's all I found out :/ )
Heh, after reading Mick's post I went to play around with combinations of the OSD, holding down and turning it on doesn't allow it to turn on (but that's all I found out :/ )
Associate
Not sure I ort to post how ...but you can factory reset and put it into self test. Tried to find others but to no avail
The factory reset I discovered by mistake, just by cleaning the buttons with a damp cloth and thought hmmmm
The factory reset I discovered by mistake, just by cleaning the buttons with a damp cloth and thought hmmmm
Associate
- Joined
- 29 Jun 2008
- Posts
- 271
After deciding to return my HP LP2475W this is very exciting news
Then I might consider the Hazro 24"
But a long time to wait nevertheless.
Since I'm from Denmark I unfortunately can't rely on sending a monitor back and forth to Hazro for updates
Go Hazro
