Soldato
Some times it takes a professional letter to get things moving, not ideal but sometimes your left with no choice.
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Take legal action against them (used to be Trading Standards).
Neither of those cards is acceptable, even if leak never eventually became a seized fan.
Tell them you have dermatitis after touching the card.
Against OCUK? I thought the guy said it was OCUK that is returning the card as working fine
If so, it wouldn't be the first time faulty items have been sent back as working fine, always my fear with RMA's. Though if it isn't OCUK, ignore my post
So OCUK don't deal with faults anymore just send them to another company? Why not test in house and if found faulty send out another card
Even if out of DSR
Years ago when my Gainward developed faults, it was a fast turn around and a new card was sent out
I guess it depends on where Sean sent it and what OcUK's role in this is if they do test them, i would be surprised if it was OcUK who turned down this RMA for this reason.
Anyways, asked for a RMA few days ago, got a response today saying that the oil leak isn't a fault, they put in too much of it and that it won't harm the system.
Was that from OCUK or MSI?
OCUK.
Fans alone are the only reason i wont go near MSI cards again, every problem i ever had with my MSI cards were fan related.
Might've been wires crossed, but that's why I wondered
My RMA has been marked as returned without replacement and that the items won't be returned to me unless I pay a charge.
Technicians replies on both cards are "excessive bearing oil not classes as fault, does not interfear with card opperation." and "excessive fan bearing oil, not extensive to be classed as fault. does not interfear with cards opperation.".
There's no mention about the seized fan which is the reason I sent started the RMA process in first place. You only have to power the card up to see that fan has failed.
Trying to contact OCUK now as I don't want to pay to have my cards returned only for the problem to still exist. I'm fine about the one that just has oil on being returned, but not the one with seized fans. Not impressed.
Technicians replies on both cards are "excessive bearing oil not classes as fault, does not interfear with card opperation." and "excessive fan bearing oil, not extensive to be classed as fault. does not interfear with cards opperation.".
Why can the excess oil not just be wiped up ? It's not uncommon for bearings to be over lubbed during manufacture. It's mineral oil so is non conductive and no risk to your pc.
Am I missing something ?
It could/has caused fans to sieze, and it messes up your other components.
I find it doubtful a little excessive lube is going to cause fans to seize.: