*** Sky TV Cancellation & Negotiation Thread ***
- Thread starter psd99
- Start date
That's what I have read numerous times, some people say they find letters dropping through the letter back enticing you back.
I just had an online chat with them, and got nout
We're paying:-
Variety HD £35.75 - legacy package (includes F1)
Broadband £7.50
Sky Talk Line £15.40
Sky Talk Anytime £5.00
Nice Mr Mohammed wouldn't offer us anything unles we upgraded to Sky Sports. And prices are going up in September by another £1 BTW.
That said, I didn't openly ask to cancel... Should I have?
You definitely can get it cheaper.
Mine is cheaper as they gave me half price BB and free line rental. £46 rather than £60ish.
My missus basically called and ask to cancel, they will ask why and we explain the cost and all, along with our Netflix being good enough, so essentially we just watch F1 now (a little blaggy), and looking to leave. They will pass you over to retention.
You do get 30 odd days after you give your notice to cancel. Just to be clear in case I'm causing confusion the prices I've quoted that I'm now paying for entertainment and movies are for the nowtv box, NOT the sky box. I spent over an hour on live chat whilst the lady asked me a bunch of questions on my TV watching and then looked to see if she could offer me anything that would stop me cancelling but she couldn't, nowtv is just too competitive. I asked about broadband offers as plusnet were quoting me cheaper and that's when she offered me 1/2 price for 12 months.
Associate
- Joined
- 8 Oct 2005
- Posts
- 604
Just realised my 12 month discount on movies had ended so spoke to a live chat bod to have it removed - he told me I had call there 0333 number to remove packages. To my shock the phone line open 0830-2000 was closed at 1957! In the same week they drop the £4 increase letter through my letter box. The NowTV option looks more and more appealing - shame the sports isn't better value through them.
Bloody typical ....... I get a call off a sky rep asking to speak to my ex-wife ( for some reason they have my mobile as a contact number even tho I've told them multiple times we split up 6 years ago ) . They wanted to offer her 75% off for 12 months. When I asked if I could have same deal as i'd left sky the guy said no as it was for that address only ......and they wonder why people leave ......sighs
I'm currently paying circa £70 per month for the Sky variety pack, HD, multi-room, broadband and line rental.
Rang Sky to see if I could get this down a bit because I've been with them for 13+ years and the best they could offer was a small reduction in the multi-room!?!?!
I find it disgusting that new customers can get all sorts of amazing deals and existing customers continue to get the short end of the wedge!!!
Tempted to just cancel all together and get freeview HD instead!!
Crazy, never paid more than 50% for Sky. Though only paid for it for 2 years before, first year at 50% and then cancelled. They sent me an email a week later for 75% off for a year with a £40 viewing credit.
Cancelled after this, and got offered something but I never watched it so even at the previous offer it wasn't worth it.
Permabanned
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- 14 Jul 2014
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- 418
Wrong.
I only download a few TV shows I like the rest are on freesat. So no I don't pirate everything.
Permabanned
- Joined
- 14 Jul 2014
- Posts
- 418
Wrong.
I only download a few TV shows I like the rest are on freesat. So no I don't dl everything.
If you are not in a contract then yes. Although I found sky's home move service to be really good both for TV and broadband.
We were asked to pay for moving our service over to our new place. Starting a new sub was cheaper, so might be worth getting a full price of what it'll cost to move vs starting as a new sub - you might get a better deal that way.
Still not paying for something you're not entitled to. Making the 'worthiness' of your alternative all the more worst.
I'm not against piracy, I'm against you being pedantic.
I hinted at this when I was speaking with them and the guy jumped right on the defensive saying "we do checks and will find out if this is attempted and backdate all charges at the full amount!"
It would be interesting to see if it is strictly forbidden in their T&C's!
even if it is in the T&C'sI highly doubt it is enforceable given that a property can't take out a contract only an individual would make for an interesting court case!
Not sure if were in a contract, and we just want to leave £70 a month is too expensive :L I'm just worried that it's like a phone contract that if you want to quit early you have to pay the monthly fee up to that date, we just want to give the 31 days notice and be done with it
The contract is usually 12 months, so did you recently phone them or take them on? If not and at £70, I reckon you've been out of contract for awhile, or you're taking everything under the sun from Sky!
Associate
- Joined
- 8 Jan 2007
- Posts
- 1,468
I have just came to the end of my free year of sky tv. Rang up to cancel and got half price fibre broadband. About to ring again the next day and had a letter saying you don't have to do anything we are putting your tv package on half price for 12 months. So all in all half price broadband and half price tv. Not to shabby.
Just received a letter from them advising that they are increasing monthly costs* by £1.
What they didn't clarify in the opening line is that it is per package.
Only been a customer for about 5months, but this is my first increase, and it is £5 total extra per month.
Bit disgraceful? captive audience much?
What they didn't clarify in the opening line is that it is per package.
Only been a customer for about 5months, but this is my first increase, and it is £5 total extra per month.
Bit disgraceful? captive audience much?
