* Sky TV Cancellation & Negotiation Thread *

Basher · 30 Sep 2015 at 09:23

Chandler_90 said:
4 and a half hours ago I was on the phone to sky and verbally agreed a contract renewal.
I've thought it over this afternoon and decided that actually the renewal isn't right for me.
so.. I called them back asking to cancel and they've told me it will cost over £400 to cancel.

Has anyone encountered this sort of BS before? do sky not offer a grace period for contract renewals?

Any advice?

How on earth is it BS!? You agreed to a contract, it's reasonable to assume that if you agreed, you'd thought about it.

ChrisD. · 30 Sep 2015 at 09:30

There's usually a 14 day cooling off period.

rhysduck · 30 Sep 2015 at 10:31

Not with a recontract (I.e. an extension) only NEW customer contracts do you get the coling off period.

ChrisD. · 30 Sep 2015 at 10:35

Ah fair enough.

Chandler_90 · 30 Sep 2015 at 12:32

I have received no email confirmation, we are talking hours here not days.

Is there literally nothing I can do?

ChrisD. · 30 Sep 2015 at 13:25

Try the complaints/retention team.

thebandit · 30 Sep 2015 at 15:09

Anyone know if you can get a free installation when moving home ?.
I'm about to move and wonder if I should stay on current contract and haggle better deal or cancel and get new contract using new address and wifes name.

Phoenix211 · 30 Sep 2015 at 15:11

When I moved it was a free installation. The contract kept going as well. None of this new 12 month contract you get with Virgin.

thebandit · 30 Sep 2015 at 15:55

Interesting, I am going to add broadband pro and phone to current deal too as I cant get virgin at new address (shame cos virgin just announced speed boost to 200mb). I hoping I can beat Sky into a good deal then ask for free install at new address.

RJC · 1 Oct 2015 at 11:43

Went to cancel and they gave me a offer for 60% off, so paying £33.45 (sports & movies) and no contract so can cancel when I want.

Buckster · 1 Oct 2015 at 12:15

I've jus rechecked email I received when I renegotiated in May and even though I was put on rolling monthly deal discounted for 10 months it says right at bottom all TV services subject to 12 months min con tract ?

I'm assuming it does not apply otherwise will be very annoyed

I did check with phone operator when took this our and was told could cancel at any time just with a 31 days notice

Could others check their email confirmat ion please

Kol · 1 Oct 2015 at 13:10

I was on a 10 month cancel anytime. I went onto live chat to cancel (8 months in) and it was fine. However, she said I may as well go the full 10 months so took my cancellation there and had an email confirming it will end in November and the final payments.

Chandler_90 · 3 Oct 2015 at 18:38

RJC said:
Went to cancel and they gave me a offer for 60% off, so paying £33.45 (sports & movies) and no contract so can cancel when I want.

I was told a rolling contract was not available.

Having been with Sky for best part of a decade this is really starting to leave a sour taste in my mouth.

RJC · 3 Oct 2015 at 18:43

Chandler_90 said:
I was told a rolling contract was not available.

Having been with Sky for best part of a decade this is really starting to leave a sour taste in my mouth.

I did ask them to reiterate the terms and they mentioned I can leave when I want, they did this with my broadband and telephone which I cancelled 8 months in as I was waiting for fibre.

MissChief · 3 Oct 2015 at 18:47

Chandler_90 said:
I was told a rolling contract was not available.

Having been with Sky for best part of a decade this is really starting to leave a sour taste in my mouth.

Anyone who's out of contract is technically 'in' contract. For 31 days as that's the notice required.

MarkeR · 3 Oct 2015 at 21:59

Buckster said:
I've jus rechecked email I received when I renegotiated in May and even though I was put on rolling monthly deal discounted for 10 months it says right at bottom all TV services subject to 12 months min con tract ?

I'm assuming it does not apply otherwise will be very annoyed

I did check with phone operator when took this our and was told could cancel at any time just with a 31 days notice

Could others check their email confirmat ion please

When you renewed your deal the call centre staff member would have categorically said, a new 12 month contract starting from now. You would have to agree or they wouldn't have processed the deal for you..

Buckster · 4 Oct 2015 at 09:30

MarkeR said:
When you renewed your deal the call centre staff member would have categorically said, a new 12 month contract starting from now. You would have to agree or they wouldn't have processed the deal for you..

nope the deal included 50 credit

and he specifically said that I could even start my cancellation (31 days) the following day and effectively (due to credit) have a free month

Haggisman · 20 Oct 2015 at 08:22

My month's notice period is today, so going to ring up and negotiate a deal. Is the best one going still the 60%/£100 credit the day after you get cut off?

Balb0wa · 20 Oct 2015 at 08:36

Haggisman said:
My month's notice period is today, so going to ring up and negotiate a deal. Is the best one going still the 60%/£100 credit the day after you get cut off?

Hve you been cut off yet?

You normally get the 60% and £100 credit the day after your cut off.

If you are at the begining of the 30 days, i cant see you getting it, you would appear too keen

Haggisman · 20 Oct 2015 at 08:48

haha, can't hurt to ask

But I'll see what they offer and if it's no good I'll go through with the cancellation

*** Sky TV Cancellation & Negotiation Thread ***

* Sky TV Cancellation & Negotiation Thread *